Customer Service Data Entry

MONICA MITCHELL

******.***********@*****.*** 938-***-****

linkedin.com/in/monica-mitchell-254a7a212

Summary

PROFESSIONAL SUMMARY

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Proficient data entry skills. Exceptional verbal and written communication skills. Strong skills in problem solving and resolution of customer service issues. Detail oriented team player with a dedication to details to ensure accuracy of information. Open to learning new technology systems and processes.

Experience

Billing Analyst

Duke Energy

Jul 2020 - Jul 2023

Opening, transferring, and closing utility accounts.

Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.

Experience in with handling payment processing. Investigation and resolution of missing and unapplied payments. Responsible for taking inbound and outbound calls to address customer service inquiries, complaints, and issues. Excellent communication skills with the ability to assess needs and promote alternative products and services to consumers.

Risk Analyst

Compass Bank

Feb 2017 - Jan 2018

Strong ability to negotiate loan repayment plans. Experience with handling payment processing. Working knowledge of relevant federal regulations such as the Fair Debt Collection Act.

Collaborated on implementation of collection strategies with collections, risk and fraud teams.

Clinical Care Advisor Walgreens Call Center

Nov 2015 - Nov 2016

Data Entry of initial client records, services and files, and keeping records for invoicing and documenting information for regulatory purposes.

Upheld confidentiality requirements and HIPAA regulatory compliance guidelines.

Provided outstanding customer service by assisting customers with ordering and getting prescriptions mailed out in a timely manner..

Excellent customer service and time management skills.

Handled Treatment Authorization Requests in order to fill customer prescriptions.

Education

Bradshaw High School

High School Diploma

1988 – 1992

Alabama State University BS Degree Criminal Justice 1992 – 1996

Skills

billing • contract management • credit • customer relations • customer service • invoicing • Microsoft office • Customer Relationship Management (CRM) • SAP HANA • SAP CRM

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