Jean-Leonard Casseus

Phone : 240-***-****

Email : adymdm@r.postjobfree.com

QUALIFICATIONS :

●Strong desire to further professional development

●Exceptional Customer Service

●Fluent in French and Haitian Creole and learning Spanish

●Flexible and a quick learner/problem solver

●Exceptional at managing crisis situations in a calm and effective manner.

●Intuitive and personable

EDUCATION:

January 2018-Current Ashford University San Diego,

WORK EXPERIENCE:

12/2022- Current Department of Corrections:

Gaithersburg, MD

Parole and Probation

Meets with and interviews probationers to evaluate progress.

Implements and tracks compliance with court-ordered services, terms, and programs, including substance abuse treatment.

Documents and reports all probation violations and assists in writing violation warrants.

Initiates and attends court actions and makes recommendations for probation violations.

Provides counseling and facilitates support groups.

07/2020-12/2022 DaVita Kidney Care

Odenton, MD

Install, maintain, and repair medical equipment.

Oversee and maintain all dialysis-related equipment in both the acute unit and the ambulatory outpatient dialysis unit.

Perform preventative maintenance to ensure all systems are running properly.

Identifying parts for repair or replacement

01/2019- 5/2020 Garden Place Suites

Sierra Vista, AZ

Night Audit

Responsible for balancing the revenue and expense transactions.

Responsible for the overall operations and appearance of the front desk

Always Available to serve overnight customers.

Organizing and maintaining Hotel files and numbers and keeping all systems updated

07/2010-08/2014 Pepco Gaithersburg, MD

Contractor

Travel to service locations and initialize or disable power supply.

Ensure customer satisfaction and remedy any issues that arise during the process.

Collaborate with coworkers to problem-solve.

Track payments and maintain contact with customers.

08/2008-11/06/2018 Dave and Busters Rockville, MD

Perform preventative maintenance to ensure all systems are running properly.

Identifying parts for repair or replacement

Answer any questions with regards to the establishment and the specials offered while ensuring the comfort of patrons

Ensure tables are prepared to standard quality in cleanliness and presentation.

Remedy any errors that may arise, promoting customer satisfaction.

09/2003-present NOAH NY

Volunteer

Assist in providing quality healthcare to undeserved Haitians both within Haiti and abroad and to assist in the planning and development of towns where we are invited to provide care.

Partner with Haitian American Alliance to provide disaster relief and financial empowerment throughout Haiti.

Establish a mentor-ship program to assist youth and provide a voice for underrepresented members of local community.

Languages: C, C++, HTML, PHP, CSS, Oracle SQL, MYSQL, CAD

Experience:

Assist students, faculty, and staff with computer related issues.

Maintenance on over 250 Computers

Installation of Peripherals and related software as required.

Contact this candidate