Jodine Tuman

**** ********* ****

Grayslake, IL

630-***-****

Email: adymbe@r.postjobfree.com

SUMMARY

Experienced Project and Program Manager with 21+ years of IT and Business Operation experience the Payments, Financial Services, Fraud, and Health Care Industries. Exhibits excellent Project and Program Management skills in SAFe Agile and Waterfall methodologies. Collaborates with numerous stakeholders, customers, internal business partners, strategically planning initiatives and roadmaps while documenting and executing standard operating procedures. Proven expertise in delivering Agile technology solutions that align with strategic business vision. Excel at best practice project and change management processes and service change management processes. Certified SAFe SPC, SAFe Agilist, and Scrum Master PROFESSIONAL EXPERIENCE

Discover Financial Services, Riverwoods, IL 2020 - Current Principal Partner Consultant, Discover Network Global Operations Operational liaison between Discover Network, Worldpay and Payroc, building strong relationships by providing excellent Contract, Servicing and Client Support to drive premier customer service and quality of work for merchants.

Manage the Payroc WorldAccess, Inc. (~$25 MM annual sales) strategic partnership, who support Discover’s Canadian IMAP merchants, by providing operational support, monitoring financial stability, and ensuring value add to customers

Support Discover Network’s Worldpay relationship and manage strategic Discover Network projects to support US Retained Merchants ensuring the projects are on budget and delivered successfully on time delivering value to Discover’s clients, including create and negotiate SOWs

Monitor, facilitate and ensure vendor and partner contracts are in place, compliant, and have gone through the required due diligence

Partner with business partners to create, educate and promote a streamlined intake, prioritization and scheduling process for Worldpay and Payroc while collaborating with business partners to ensure they are delivering the most value add product to our customers Discover Financial Services, Riverwoods, IL 2018 – 2020 Principal Project Manager, Payments Program Management Office Worked on multiple projects and work streams and Agile Release Trains within EPP, including but not limited to DATA, Reporting, and Settlement. Manage various projects within Loyalty, Innovations, and Strategic Merchant Relations.

Worked and collaborated with Business and Business Technology partners and external vendors on existing projects and maintain timelines, communicated expectations for all expected deliverables, facilitated all meetings, and ensured all Stakeholders are aligned

Created and maintained DATA reporting for Sr. Management within EPP

Collaborated with the PMO Project Managers and Sr. Management on data reporting metrics for the EPP program, and provided Leadership with recommendations on direction and program opportunities

Kicked off and lead multiple work stream the Stripe program by assembling the project team and aligning roles and responsibilities, creating a communication plan, and establishing a working meeting cadence including but not limited to EPP Settlement, Operations, Legal, Treasury, DCI, and multiple Legacy systems. Instituted a monthly Executive Steering Committee meeting. College of American Pathologists, Northfield, IL 2018 – 2019 Senior Information Technology Project Manager

Managed Business Executive and IS Sponsored projects from initiation through execution to understand system scope, project objectives, schedule, and effectively identify roles and responsibilities of the team, resource allocation, project budget, and relationships. Interfaced and communicated with all areas of the Business and IS including Executive Committees, IS teams, Business partners, end users, distributors, vendors, and committee members.

Discover Financial Services, Riverwoods, IL 2017- July 2018 Network Release Delivery Manager, Discover Global Network PMO Reported to the Director of the Discover Global Network PMO and managed the Discover Network and Diners Club International teams, located in the UK, with a total of 7 direct reports. The teams implemented the semi-annual Network Releases in April and October to comply with industry standards along with Visa and MasterCard as well as implemented off cycle projects throughout the year.

Managed a portfolio ongoing projects both waterfall and agile that crossed all three Networks: Discover, Diners Club International, and PULSE; which is the third largest ATM/Debit Network and a subsidiary of Discover Financial Services

Managed resource allocation for Discover Network and Diners Club International and as needed based on priority of projects

Aided in implementing the new Portfolio Refinement Process for Payment Services to funnel in all projects through the PMO to a Triage and Assessment process prior to being dropped into program level portfolios Discover Financial Services, Riverwoods, IL 2016 - 2017 Sr. Project Manager/NAART Scrum Master, Discover Global Network PMO Managed the April Network Release as a Business Project Manager, which consisted of 10 subprojects and 13 changes of scope, while concurrently managing 4 other projects. Scrum Master for a team within the Network Authorizations Agile Release Train, which proactively caught client issues before the clients called into the Command Center, saving Discover Financial Services both money and Merchant acceptance.

Created detailed project plans, identifying each sequenced event to complete detailed requirements through UAT.

Created and executed on a 3 day, 24 x 7, implementation plan with over 1,000 tasks, which included over 20 teams, including external partners, and Issuers

Developed the process for Customer Impacting Production Issue projects that were causing invalid declines, reputational issues or revenue loss

Worked closely with Executive Management on deliverables of the top initiative for Discover Global Network

Ran daily stand up meetings for a Scrum Team in an Agile Release Train. Held grooming sessions for PI Planning events, which included calculating capacity and planning for 3 months. Attended Scrum of Scrum meetings weekly. Filled in for Release Train Engineer of the ART for an interim period and had exposure all facets of the RTE roles and responsibilities, including facilitating weekly Risk Meeting with Key Stakeholders Discover Financial Services, Riverwoods, IL 2013 - 2016 Sr. Project Manager / IT Consultant, Payment Services BT PMO Managed the April Network Release as an IT Project Manager, which consisted of 7 subprojects and 18 changes of scope, while concurrently managing 3 other projects and working with Executive Management on capacity planning to maintain capacity for the department as a whole.

Managed three work streams of the initial Apple Pay implementation within Discover Network, including managing the backlog for Discover Card, the external partner’s post-delivery requirements, and daily support of Production E2E defects, resolution, and installs. Mentored and managed peers throughout the project lifecycle by providing guidance on project deliverables, conflict management, and time management

Successfully managed and delivered the new Discover Network Authorizations platform, Hydra

Successfully managed the largest Network Release, 14.1, which included two large external vendors, with no production impact

Discover Financial Services, Riverwoods, IL 2010 - 2013 Project Manager, Strategic Planning and Solutions/Payment Services BT PMO, Business Technology Managed company wide, strategic and confidential projects in the emerging mobile space industry, Google Wallet and EMV. Managed and implemented a company wide Mobile Network Payment project (ISIS) as part of the overall Mobile Network Program under Payment Services.

Assembled the project team and let them through requirements, technical design, coding, planning and executing integration and user acceptance testing and implementation

Partnered with outside vendors during all lifecycles of the project and coordinate among the vendors and internal Discover Business and Business Technology teams to successfully manage timelines, deliverables, scope and work groups

Ensured all project met minimum documentation and compliance standards as defined within the corporate internal development lifecycle methodology

Discover Financial Services, Riverwoods, IL 2007 - 2010 Project Manager, Corporate Finance PMO

Worked on the core team for the spin-off of Discover Financial Services from Morgan Stanley, setting up Discover Financial Services’ Treasury department including 13 banking relationships and systems, transitioning all banking relationships from Morgan Stanley to Discover Financial Services, including contract negotiations with banks.

Worked on the Transition Services Agreement and review of the Form 10

Implemented and directed the Corporate Services PMO, which included Audit, Corporate Communications, Corporate Finance, Law, Operational Risk, and Treasury

Created and facilitated project status meetings and processes for Corporate Services to prioritize all projects with the Enterprise Project Management Office

Monitored 50+ projects while concurrently managing 10 projects including: o Treasury workstation, SunGuard.

o Asset Liability System, QRM, for the Treasury department o Financial Reporting Re-engineering project

Discover Financial Services, Riverwoods, IL 2004 - 2007 Project Manager, Cardmember PMO

Led strategic and enterprise wide projects and programs for Discover’s Customer Service and Customer Banking Division.

Managed and implemented a companywide Customer Service Performance Management Tool

(MyView) from Request for Proposal to post implementation support, partnering closely with the vendor sales representatives and participated closely in contract negotiations. TransUnion, Chicago, IL 2001 - 2004

Senior Project Manager

Developed business requirements, documentation, and assessed system processing solutions to fulfill customers’ needs.

Determined project scope, constraints, and objectives while monitoring the internal and external impacts to the project

Worked with several internal divisions and external sales representatives to deliver high quality decisioning solutions

Maintained business relationships with numerous clients of multiple magnitudes EDUCATION AND CREDENTIALS

SAFe SPC

SAFe Agilist

Certified Scrum Master

PMP Certified

Master of Business Administration, Northern Illinois University, DeKalb, IL Bachelor of Business, Western Illinois University, Macomb, IL AFFILIATIONS

Project Management Institute

SAFe

COMMUNITY SERVICE

Myasthenia Gravis Foundation of America MG Walk

Susan G. Komen 3-Day Walk

MS Walk

ALS Walk

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