Customer Service Data Entry

Arlene Aviles

**** ****** ***** *** **

Marietta GA 30008

770-***-**** adymbc@r.postjobfree.com

Velletech LLC 269 Princeton Ave. NJ 007305 01/2018-Present Remote working from home. Receptionist, Answered calls handling correspondence, messages and e-mails. Ordering IT equipment, processing expenses, organizing meetings with clients. Typing and serving as a bilingual translation from English to Spanish.

Arise 3450 Lakeside Drive Miramar, Florida 33027 1/2007-01/2018 Worked from Home

Live Chat Agent, Customer Service, Supervisor

Answered calls, Assisted Customers as well as Agents in Chat rooms for Arise, AT&T Comcast and Apple. Technical Support, Billing. Dealt with very irate customers. Broward Housing Authority 4780 North State Road 7,FL 33319 1/2006-1/2007 Intake Specialist

Administrative and clerical work supporting Inspection Department

(efficiency and effectiveness in handling consumer calls.) Entered all Section 8 rent comps on the computer data base. Interview and translated programs for Spanish Speaking applicants and all candidates to be determined for Section 8 voucher program. Prepared and perform orientation for qualifying candidates. Verified Income and background Citizenship.

Delta Air Lines JFK Intl. Airport #77, Jamaica, NY 11430 01/1998-09/2006 I went Above and Beyond in providing customer service by taking care of all passengers needs. Assisted passengers and Supervised Agents in designated areas with code share airlines (Aero Mexico, Avianca, South Africa, Air France. Reservation Sales assisted passengers with purchasing tickets, scheduling their travel plans.

Education

GED Graduated -1985

Broward College Continuing Education Introduction to Networking Medical Assistant Diploma -1983

Allen Medical School Brooklyn NY

Skills

Customer Service, Reservations, (Remote) Work at Home Environment Live Chat Customer Service, Intake Specialist, Consultant, Data Entry, Type 40wpm. Fully Bilingual English/Spanish.

Achievements/Awards

Domestic & Intl.Ticket Agent/ Reservations Sales/Delta Air Logistics (CINT01) Plaque from Delta Air Lines for Going Above and Beyond from normal duties requirement. Certificate of Recognition for Perfect Attendance, Punctuality and Sensitivity.

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