Customer Service Data Analytics

HANNAH ADEWOLE

** ***** ******, ***** ******, Lagos State.· 070********

*************@*****.*** · https://www.linkedin.com/in/hannah-adewole-9b5579195

Experienced financial transaction officer and Customer Service Officer with eight (8) years of demonstrated history working in the financial service industry. Skilled in complaint management, customer service operations, financial operations, administrative duties and problem solving as well as proficiency in data analysis, Advanced Microsoft excel and data visualization.

EXPERIENCE

July 2015 – June 2023

SERVICE EXECUTIVE, FIRST BANK OF NIGERIA PLC

●Financial Transaction Officer function which includes

1.Payment and acceptance of cash from customers

2.Processing customers debit and credit requests, Foreign/Domiciliary Operations and Electronic transfers, Cheque clearing activities

3.Processing of collections transactions e.g Remita, FIRS payment, Pensions RSA, Dangote payments etc.

4.Handling salary payments of organizations and high net-worth customers

5.Accounts reconciliation, auditing and calling over of processed transactions

6.Administrative duties such as preparing reports, organizing and filing confidential documents.

●Customer Service Officer function which includes

1.Listening and attending to customers’ needs.

2.Handling and overseeing customers’ requests.

3.Complaints resolutions and managing customers’ expectations.

4.Book-keeping and document management

January 2014 – December 2014

RESEARCH CONSULTANT, INDEPENDENT RESEARCH CONSULTANT SOKOTO

●Sourcing for information and research materials for higher institutions undergraduates, postgraduates, project works, thesis and general information.

●Teaching corps members various computer packages.

December 2013 – October 2014

IMMIGRATION COMMAND AND STAFF COLLEGE SOKOTO

●Classroom teacher (mathematics).

●Assistant form teacher.

EDUCATION

May 2022

GOOGLE PROFESSIONAL DATA ANALYTICS

Certificate in Data Analytics

February 2017 – April 2018

POSTGRADUATE DIPLOMA IN STATISTICS (UPPER CREDIT)

Waziri Umaru Polytechnic, Kebbi State.

April 2011 – May 2013

HIGHER NATIONAL DIPLOMA IN STATISTICS (UPPER CREDIT)

Yaba College of Technology, Yaba, Lagos.

February 2007 – October 2009

NATIONAL DIPLOMA IN STATISTICS (UPPER CREDIT)

The Federal Polytechnic, Kaura Namoda, Zamfara State.

SKILLS

●Ability to manage time and work under pressure through timely processing of requests and managing emotional customers.

●Highly motivated to learn new techniques and practices.

●Attentive to details with little or no supervision as well as a great team player.

●Ability to multitask and make use of available resources.

●Analytic and quantitative skills to analyse data using Advanced Microsoft Excel, Database Management, Structured Query Language and Statistical Applications.

ACTIVITIES AND INTERESTS

●Social works and Humanitarian services

●Fluency in:

English and Hausa Language

French (intermediate)

Spanish (intermediate).

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