Customer Service Representative

Tanikqa Brown

North Providence, RI ***** 703-***-**** *******.*****@*****.***

Summary

Hardworking, punctual, and works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Skills

● Upbeat and Outgoing Attitude

● Customer Relations

Experience

● Delivery Management Customer Service

● Advertising and Marketing

Instacart Feb 2021 to Feb 2023

Shopper Sterling, VA

● Satisfied customers with quick, accurate service under tight deadlines.

● Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.

● Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.

Grubhub May 2020 to Feb 2023

Delivery Driver Sterling, VA

● Transported and safely delivered items to prevent damage or loss.

● Navigated routes with relevant map programs and GPS systems.

● Handled merchandise in accordance with product handling standards. State of Rhode Island Dec 2018 to Apr 2019

Customer Service Aide East Providence, RI

● Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.

● Scanning, filing, and answering clients' questions regarding pending applications.

● Navigated multiple computer systems and applications and utilized search tools to find information.

● Assisting clients with filling out snap, cash assistance, childcare, and medical applications

Randstad Jul 2017 to Nov 2018

Customer Service Representative East Providence, RI

● Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

● Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

● Remained calm and professional in stressful circumstances and effectively diffuse tense situations.

Warren Ave liquor Mart May 2011 to Mar 2017

Assistant Manager East Providence, RI

● Organized schedules, workflows and shift coverage to meet expected business demands.

● Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

● Delegated daily tasks to team members to optimize group productivity. Education and Training

Bachelor of Science Nov 2016

Criminal Justice

Johnson & Wales University Providence, RI

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