Customer Service Data Entry

TG

TONYA GEORGE

**********@*****.*** 214-***-**** Fort Worth, TX 76244

Effective customer service representative with 8 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manages workflow and optimize team strengths to meet service quotas.

Schedule and calendar management

Support services

Data entry

File and data retrieval systems

Accounts payable and receivable

Multitasking

Communication

Aflac Fort Worth, TX

Assistant

01/2020 - 05/2021

Assisted organizational efforts by filing, entering data and answering phones.

Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.

Managed phone calls from clients during executives' absences and delivered informative answers to questions.

Handled data entry tasks with high levels of speed and accuracy. Johnnie Carinos Fort Worth, TX

Customer Service

02/2015 - 07/2016

Educated customers on product and service offerings. Used Helio register system to ring up customer purchases, process payments and issue receipts.

Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Drove sales of food and alcohol products by applying proactive nature, knowledge of customer preferences and active listening skills. CarinosUlta Salon Hurst, TX

Receptionist Administrator

03/2007 - 07/2009

Maintained inventory of office supplies and placed new orders to meet demand.

Engaged clients in-person, by phone and through email to handle diverse needs.

Coordinated master calendar of appointments and kept schedules balanced for optimal productivity.

Offered guests professional first impression at office reception desk. Received incoming parcels, routed mail and opened packages for staff. Obtained and documented payment from clients for the salon. Summary

Skills

Experience

Greeted customers, answered general questions and directed to appropriate locations.

Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.

James Madison High School Norcross, GA

High School Diploma

03/2003

Education and Training

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