Customer Support Service

Raffy Adornado

PH: +639*********

*************@*****.***

JV Managers Tower, Sct. Castor St, Diliman, Quezon City, Metro Manila, Philippines Team Management • Project Management • Healthcare • eSports https://www.linkedin.com/in/raffyadornado/

PROFESSIONAL SUMMARY

• Result-driven with excellent problem-solving skills coupled with good organizational, and delegation skills.

• 10+ years of Customer Service Experience, Sales and Technical Support (Philippines)

• 5 years of solid Managerial Expertise (Philippines/Malaysia)

• 2+ years working overseas as Financial Analyst and Content Moderator (Malaysia)

• Background in process development and agent-coaching (Philippines/Malaysia) WORK EXPERIENCE

• Esports Head

[Aug 2020 – August 2023] Blacklist International • Kuala Lumpur/Manila

** project-based from August 2020 – Oct 2022

• Real-Time Analyst

• Content Moderator (YouTube)

[Oct 2021 – Oct 2022] Concentrix • Kuala Lumpur

• Financial Accounts Specialist

[Mar 2019 - Jul 2020] TDCX • Kuala Lumpur

• Team Leader (Healthcare)

[Oct 2014 - Mar 2019] Optum Global Solutions • Taguig Established work schedules and procedures, agent coaching, performed monthly performance evaluation, developed strategies to promote team member adherence regarding WFM process, company regulations and performance goals;

Provided encouragement to team members, including communicating team goals and identifying areas for new training or skill checks; Generated and shared comprehensive and detailed reports about team performance, mission-related objectives, and deadlines.

• Learning and Development Consultant (freelance)

[Jan 2008 - Jan 2013] Manila, Philippines

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