Salesforce Com Service Cloud

Name: Asma Siddiqua

Phone: 630-***-****

Email ID: ***********@*****.***

PROFESSIONAL SUMMARY

●Results-driven Salesforce Developer with 10 + years of experience and a proven track record of successfully delivering innovative solutions that drive business growth.

●Skilled in developing custom applications, configuring Salesforce, and integrating with external systems. Proficient in Apex, Lightning Components, and Salesforce APIs.

●Designed and implemented Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce, Salesforce Community Cloud and Salesforce Commerce Cloud application including external integrations.

●Experience on (SOM) Sales Order Management in Salesforce is integrated with other Sales Cloud features such as Sales Forecasting, Sales Performance, and Analytics.

●Expert in developing web applications on Salesforce Commerce Cloud (formerly Demandware) and

Cloudcraze B2B Commerce applications.

●Well versed with Salesforce customizations like Lightning Web components, Aura Frameworks, APEX, along with inbuilt Salesforce capabilities.

●Experience in building enterprise applications and implementing eCommerce applications for Confidential and B2C clients.

●Experience on configuration and setup of Salesforce CI/CD using Jenkins and Gitlab having 27 sandboxes as part of salesforce Release management lifecycle.

●Experience in web technologies like HTML XML and JavaScript and also experience on working with data structures to manage large amounts of data efficiently.

●Strong Database RDBMS development experience in writing queries functions, stored procedures triggers and views in Oracle SQL PL/SQL and MS Access.

●Proficiency in Object Oriented Languages like C Java J2EE JSP Servlets and other Java technologies.

●Created API services for data migration from legacy system to SFDC using MuleSoft ESB

●Hands on Experience in Salesforce Lightning with Lightning Web Components (LWC).

●Worked with various CRM applications like Salesforce.com, Sales Cloud, Custom Cloud, Reporting and Analytics of Sales, Service and Custom Cloud, Application on Code backup.

●Configuration and customization and has development experience in WEB technologies using Java, JSP, EJB, Servlets, Struts, JSTL, JavaScript, AJAX, XML, XSLT, JNDI, Oracle, JDBC, WSAD, RAD, Hibernate, Subversion, Clear case, VSS, Oracle Application Server, Web Sphere and Web logic.

●Expertise on Apex Language in creating Apex Classes, Controllers, Triggers, Web Services, VisualForce Pages, Components, Custom Objects, S-Controls and Force.com IDE.

●Worked with state and commercial clients to bring improvements to business processes and develop Information Systems for greater Customer Relationship Management. Worked for Startups to improve code base, implement best practices and guide team members functioning as Subject Matter Expert. Currently working as a Senior Developer with Toast Inc implementing LWC and Integration Frameworks

Technologies known :

Salesforce : Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service & Enterprise WSDL, Visualforce (Page, Component & Controllers), Workflow & Approvals, Field updates, Reports, Custom Objects,Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls.

Force.com tools: Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in.

Languages : Apex Programming, Java, C#, JavaScript

IDE's : Visual Studio Code

Tools : Salesforce CRM, JIRA

Deployment : ANT, BitBucket, GIT

Certification:

Salesforce Certified Platform Developer I

Salesforce Certified Platform Developer II

Work Experience:

Client: Toast Inc, Chicago, IL Nov 2020 - Till Date

Role: Sr Salesforce Developer

Responsibilities:

oExtensive experience in Confidential Setup, Configuration, Customization, Administration, Data Migration and Integration tools like Apex Data Loader etc.

oWorked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.

oExperience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Analytics Cloud, Salesforce1, Chatter, ServiceMax, APTTUS, CloudSense, DocuSign, and other App-exchange applications.

oSales Order Management(SOM) in Salesforce for Sales Cloud feature that enables businesses to manage and process their customer orders more efficiently and accurately.

oWith (SOM) providing an organized and fast way to create and manage orders, track their progress, and ensure customer satisfaction. It helps to automate the order-to-cash process and ensure customer satisfaction with accurate order status updates.

oExperience on (SOM) Sales Order Management in Salesforce is integrated with other Sales Cloud features such as Sales Forecasting, Sales Performance, and Analytics.

oUsing (SOM) for allowing businesses to gain a complete view of their customer orders and better understand their sales processes.

oRolled-out initial designs and roadmap for various APTTUS and CloudSense CPQ enablements.

oUsing Salesforce Commerce Cloud Consultant have experience in software application Development, Configuration, Administration, Testing and implementation.

oResponsible for performing all tasks required to develop, implement, and support the Salesforce. Com application integration of the Apttus CLM and CPQ.

oBuild Salesforce applications/frameworks using Apex and Lightning Components (Aura and LWC).

oLeverage the full capabilities of the Salesforce platform to support the company's programs.

oProvide technical leadership and guidance to the team on how to build Salesforce solutions that solve current needs while being flexible to future changes.

oDevelop custom applications using Salesforce.com and integrate Salesforce.com with other external platforms.

oApply best practices and design patterns to best-of-breed applications developed on the Salesforce.com platform.

oGuide the growth of junior developers on the team, including mentoring, career development, and performance management.

oDocument functional and technical requirements for new projects, enhancements to existing solutions, and production issues reported by end users .

oWork closely with the QA Engineering team to optimize the Continuous Integration/Continuous Deployment processes and test automation frameworks for the team.

oDesigned very complex Visualforce pages using JavaScript CSS HTML JQuery and Controllers.

oInvolved in User Management - Creating users Roles Profiles.

oCreated various Record Types Support Processes Assignment Rules Public Groups Queues Custom Settings Sites Time-Based Workflows etc.

oBuilt Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.

oCreated various Profiles, roles, and Page layouts and configured the permission based on the Organization hierarchy requirements.

oWorked on Service cloud to provide support to the client and Sales Cloud to manage and maintain the organization’s sales territories using Enterprise Territory management.

oCreated a Case Management System using Lightning Components, Controllers, Helper Methods, CSS, Bootstrap and JavaScript.

oWritten code for Client side and Server side for the functionality of Lightning UI Page.

oWorked on Leads, Accounts, Cases, Contacts Standard objects, search layouts, page layouts, Migration tool, App Customization, custom links and related links.

oDeveloped and configured various Reports and Report Folders for different user profiles based on the need in the organization.

oWork on Security models and permission sets are implemented in the Apex classes for Talent Profile where most of the profiles cannot be able to view others.

oBuilt the application in a secure way by using SSO Logins through Vanity URL which helps Employees to get to land on their own profile page and a user account will be created for their first-time login automatically which was handled by the code.

oCreated workflow rules to create email alerts, update fields, send outbound API messages to external partners.

oImplemented field level security, page layouts to restrict the visibility and accessibility of fields for different profiles.

Environment: Salesforce.com, Customer Portal, Apex, Visualforce, Lightning, Heroku, Jitterbit, CSS Style sheets, Security settings, Sandbox data loading, Apex Data Loader, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, SOAP API, Windows 7.

Client: Walmart Chicago, IL Jan 2017 – Oct 2020

Role: Sr Salesforce Developer

Responsibilities:

●Developed Apex Classes & Triggers to implement the business logic as per the requirements.

●Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

●Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.

●Built and presented customized demonstrations for SFDC Sales Cloud product offerings.

●Designed Technical Specification Document based on the requirements and the Existing Systems.

●Created Custom Controllers and Standard Controllers in VisualForce.

●Involved in requirement discussions with the business team.

●Conducted Gap Analysis on Vlocity Insurance Cloud functionality to shore up any process gaps between current and future state capabilities. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile and software analysis.:

●Performed integration from third party system both ways, getting the data and moving the data to Salesforce

●Worked with REST APIs and integration with external system

●Worked on Javascript remoting along with HTML pages with Lightning design system

●Worked on SOQL and SOSL queries

●Worked on Visualforce pages for searching the data within Salesforce

●Worked on refactoring of the old code and making it fall into best practices

●Designed a particular framework to record the errors within Salesforce

●Participated and lead the client discussions and client working sessions

●Hands on experience of configuring Cloud craze components

●Experienced in Catalog configuration, Storefront Configuration, Product Configuration, Cart and wish list configuration.

●Hands on experience on implementing constraint rules, price matrix and Price rule sets, promotions, localization etc.

●Used lightning design systems to make Visualforce pages as per the lightning UI

●Created lightning component for Docusign for electronic sending of the document

●Worked on Intellij, illuminated cloud, Gitlab for Version control, Backup, and moving of the data from different sandboxes and orgs

●Worked on communities to expose Omni Scripts via guest site profile

●Setup live agent and omnichannel for case tracking

●Created and managed Apex Classes, Triggers, Web Hooks, and Visualforce pages

●Worked on JIRA and Confluence, by working closely with the Scrum Masters and attending the Scrum sessions

●Coordinated with the business to understand the business and structure and resolve the issues.

●Environment: Salesforce.com platform, Apex Language, Visualforce (Pages, Component and Controllers), Apex Triggers, Custom objects, Web services, Data loader, Security Controls, Wave analytics.

Client: Sonatype, Nashville, TN Aug 2013 – Dec 2016

Role: Salesforce Developer

Responsibilities:

oConfigured Custom objects Custom tabs and deployed Workflows Approval processes Validation rules and sharing rules to meet the requirements of the application.

oCreated Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.

oDeveloped Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

oCreated page layouts search layouts to organize fields custom links related lists and other components on a record detail and edit pages.

oWorked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.

oUsed Sales force Automation Process SAP Created workflow rules and defined related tasks time triggered tasks email alerts field updates to implement business logic.

oCreated various Reports summary reports matrix reports pie charts dashboards and graphics and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

oDesigned and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.

oUsed MuleSoft for integrating with salesforce helps to build some applications on CRM and ERP Platforms, Force.com Web Services API to connect your salesforce environment to MuleSoft.

oResponsible for Unit testing and performance testing of SFDC API/Web Service.

oWorked with Dell Boomi atmosphere to integrate salesforce with Oracle database and Oracle ERP systems.

oManaging Sandboxes and moving metadata between sandboxes using Change Sets.

oIdentified and documented bugs and feature requests in the products; determined workarounds for the software defects; worked closely with software engineers and customers to implement effective solutions along business-appropriate timelines.

oDesign, script and produce several promotional videos focused on recruiting new graduate students

oIntroduce the Institute for Insight as part of the Robinson College of Business using video producing and editing skills

oProfound experience and understanding of Object-Oriented Design (OOD), MVC, multi-tier architectures and distributed architectures.

oExpertise in working on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.

oDesigned, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs of the application using the Eclipse IDE.

oDeveloped Apex classes, Triggers to implement the business logic as per the requirements.

oCustomized Accounts, Contacts, Leads, Campaigns, Cases, Validation Rules, Workflow rules, Triggers, Apex classes to achieve business functionality.

oPlanned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.

oDeployed Apex using Force.com IDE Force.com Migration tool and Web Services API.

oEmployed Data Loader to import data from Oracle to Salesforce database and completed the configurations in Oracle application to Salesforce platform.

oDeveloped various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controllers to provide functionality to the Visualforce pages.

oMaintained consistency between territory management application and SFDC accounts and leads ensuring all sales people are assigned the correct accounts and leads.

oWorked in view account hierarchy and account Look up functionality for restricting the duplicates.

oWorked on Dupe Blocker Application to restrict the duplicates.

oCreated profiles and implemented Object and field level security to hide critical information on the profile users.

oImplemented relationship fields for proper data loading and maintaining the quality of the data.

oCreated workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

oDeveloped User Interface using the CSS, HTML tags, VisualForce Components and used JavaScript for front-end validation. Experience in working with Collections like List, Set and Map.

oImplemented the project based on Sales Cloud, Service Cloud, Communities, chatter and the Force.com platforms.

oDeveloped Visual Force Pages, VisualForce Custom Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components

oWorked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.

oWorked on SFDC Administrative tasks such as creating Page Layouts, Record types, permission sets etc.

Environment: Saleforce.com platform, Apex Language, Data Loader, SOQL, SOSL, VisualForce (Pages, Components, Controllers & Extensions), Apex Triggers, Security Controls, Eclipse IDE Plug-in.

Education: Bachelors in Information Technology - 2011

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