Project Manager Management
Resume:
Certified Scrum Master
Certified Scrum Product Owner
ECBA Certification from IIBA
A competent professional with over 11 years of experience in Project Management, Business Analysis & Robotics Process Automation
Extensive project management & governance experience; proficient in grasping the big picture, conceptualizing, developing, implementing solutions, and partnering closely with stakeholders to achieve higher levels of efficiency & effectiveness Steered the successful roll-out of projects with defining scope, setting timelines, analyzing requirements, prioritizing tasks and identifying dependencies as per preset budgets
Built frameworks & ideas for effective mining & analysis of data from multiple sources to drive improvement and delivered data- driven solutions to resolve business challenges
Possess excellent experience in project planning/estimation Established scalable, efficient, automated processes for model development & validation, model implementation and large scale data analysis
Skilled in implementing project methodologies like Agile / Scrum Methodology, possess broad technical knowledge of application design, architecture and application integration
Mapping client's requirements, attending/conducting business user meetings and executing project planning & scheduling to provide customized business solutions; engaged in designing, developing and maintaining RPA Solutions
Proficient in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence
Citi Corp Services India Pvt. Ltd., Chennai
Growth Path:
Designation: Project Manager (Sep’20-Present)
Key Result Areas:
Building & implementing RPA solutions and ensuring quality of system May’15-Sep’18
Fraud Analyst
(Middle East &
Singapore Card
Operations)
Business
Analyst (North
American
Operation)
JOJI VARGHESE
PROJECT MANAGER
Certifications
Profile Summary
Professional Experience
Core Competencies
Experienced, Detail-oriented professional targeting assignments as Project Manager, Scrum Master & Product Owner with an esteemed organization, preferably in USA Soft Skills
Project
Manager
(Robotics
Process
Automation)
Project Management
Team Management
Problem Solving
Leadership
Communicator
Decision Making
Solutions Design & Architecture
Quality & Risk Management
Strategic Planning & Execution
Business Analysis
Robotics Process Automation
May’15-Present
******@*****.***
Oct’18-Aug’20
Sep’20-Present
Agile/Scrum Methodologies
Mapping client's requirements, attending/conducting business user meetings and executing project planning & scheduling to provide customized business solutions Architecting & developing designing solutions for the project & managing process set-up & development; driving project vision, strategy, roadmap and release plans Directing technology planning and direction, strategy development, leadership & implementation, business and operational transformation execution, business solution delivery, and business development Developing process-automation tools, maintaining program modules including operational support, problem resolution, production support, preventative & corrective maintenance & enhancements Identifying, measuring and recommending improvement plans for KPIs across all business areas Following recovery management through monitoring of collection & recovery process Designation: Business Analyst (North American Operations) (Oct’18-Aug’20) Key Result Areas:
Gathered requirements & identified stakeholders for automating various high level MIS to the senior leadership teams related to Citiphones/Core Operations/Chats Monitored the EUC files/processes across OASIS team Played a key role as being a part of the task force created to compete with Business Contingencies Tested UATs and certified new projects/reports to ensure its accuracy before getting it into Production Managed & reported LMS compliance training dues for entire OASIS team & ensured 100% completion before due date
Highlights:
Received Citi gratitude Bronze Award for Project CASA Awarded with 4 Citi Applause Awards for various customer delights Designation: Fraud Analyst (Middle East & Singapore Card Operations) (May’15-Sep’18) Departments Managed: Dispute Analyst for Cards pertaining to Middle East Citi Operations, Chargeback Processor for Citi Credit Card
Key Result Areas:
Played a pivotal role as being a part of Middle East (UAE & Bahrain) card operations team and managed the card holder disputes/settlements related to chargeback Specialized in identifying various kinds of frauds affecting the credit card payments online related fraud patterns
Quantified fraud related losses, loss trends and criminal enterprises impact on financial transactional business Worked as a part of Singapore Consumer Operations, Account Opening & Maintenances Verification unit handling various types of Accounts Opened varies from Junior Savings Accounts to Business Accounts Ensured all the accounts has been properly opened without any miss outs and within TAT to increase accuracy
& customer satisfaction
Tracked new process updates and coordinated with the supervisors in maintaining common process understanding throughout the team
Trained fellow team mates in all process both at maker level and checker level Acted as a trustable point of contact for all the stake holders in terms of any process assistance and other clarifications
Highlights:
Became a Team Leader (4 members) of Middle East Chargeback within a short span Received Star Performer & Think Tank Awards (5 times) HDFC Bank Ltd., Chennai
Designation: Assistant Manager-Retail Operations
Departments Managed: Query Resolution, Cheque Book Production, KYC Authorizer (Flexcube & UBS), Account Opening Authorizer (Flexcube & UBS), Salary Upload (Flexcube) Key Result Areas:
Supervised day-to-day activities in co-ordination with internal / external departments for smooth operations as per Know Your Customer (KYC) norms
Managed Current Account Savings Account (CASA) books; ensured deepening of existing Current & Savings Accounts through cross-selling of products
Maintained staff portfolio assigned by the bank for back-end operations Ensured that the ADFC Staff (Documentary Support) are being properly utilized Supervised shuffling of staffs so that every staff gets trained and equipped in every process Highlight:
Became In-charge of Vendor related activities related to cheque Book within a shorter period (2 months) DCA (Diploma in Computer Application)
ERP (Enterprise Resource Planning)
Aug’11-May’15
Courses
Attended training on Banking Modules in Central Processing Unit of a Bank, ERP, KYC Compliances, Anti Money Laundering, Personal Effectiveness & Service Excellence Art of Public Speaking, Voice & Accent Skills Training from Dale Carnegie school of training Agile Methodologies & Tableau from experts in AIM
JIRA, Confluence
IO Diagrams
MS Excel, Word & PowerPoint
Macros & Access
SQL & Teradata
Power BI dashboards
Advance Dispute System
Eclipse, EBS, ECS Mastercom & VROL
Oracle Flexcube, Finware, UBS
2011: MBA (HR & Marketing) from Asan Memorial institute of Management, Madras University, with 7.6 CGPA 2009: BCA from St. Thomas College of Arts and Science, Madras University, with 72% Date of Birth: 19th June 1989
Languages Known: English, Hindi, Tamil & Malayalam Address: 4137, Glenshire St, Houston, Texas 77025
Trainings
Technical Skills
Education
Personal Details
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