Post Job Free

Resume

Sign in

General Manager Customer Service

Location:
Omaha, NE
Salary:
65000
Posted:
July 31, 2023

Contact this candidate

Resume:

NAWAID AHMAD

**** ***** ************, **********, ***** Carolina 29605 (H) 864-***-**** (C) 864-***-****

adym2s@r.postjobfree.com

Professional Summary

Highly effective management professional emphasizing innovation and creativity in solving complex problems.

Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.

Seasoned Operations Manager who excels at streamlining operations to decrease costs and promote organizational

efficiency. Keeping bottom line considerations with ultimate customer service.

Skills

Cost reduction strategies PIP PROJECTS

Project planning and development Process improvement

Budgeting, forecasting, development of internet Customer relations specialist during the project

marketing Budgeting and forecasting

Customer relations specialist improvement of rating Project planning and development

and Medallia scores Cost reduction strategies with contractors and

Take over and turnaround of newly purchased vendors

hotels.

Work History

Operations Director 02/2012 to 03/12/2018

Helix Hotels – Villa Park, IL

Operations director for nine hotels; two full service and seven limited service. Flags are Comfort Suites, Country Inns,

Radisson, Hampton inn, Baymont Inn & Suites.

Multi-Unit Manager 04/2009 to 02/2012

R G Hospitality – Greenville, SC

General Manager for two hotels. Comfort Suites and Quality Inn

Education

MBA: business 1980

Furman University - Greenville, SC

Bachelor of Science: NUCLEAR PHYSICS 1976

Karachi University - Karachi, Pakistan

Accomplishments

Increased company savings by22% through corporate consensus-building and cross-functional team

building and development.

Reduced operational expenses by 13% by streamlining operations.

Increased company market share by 27% in just 12 months.

Earned the “GOLD HOTEL" Award in 2014 for CHOICE HOTELS INTERNATIONAL.

President’s award from Radisson Hotels in 2017 .

Certifications

CHA, CHSP from American Hotel and Lodging Association. GM CERTIFICATION Sheraton Hotels, Best Western, Choice Hotels, Radisson.

Hotels. Certified to operate Water Parks nationwide. Various certifications from Hampton Inns on ultimate customer

service.

Additional Information

40 years of hospitality management experience. General Manager Sheraton on Hilton Head Island for 10

years, Comfort Resort with water park five years, and Radisson in Charleston, SC for three years. Eight years as operations

director multiunit. From Jan 2018 to Jun 2020 General manager FSC Aviation, RANN Industrial & ARC group .



Contact this candidate