CHAITANYA KIRAN CHITTETI

Phone: 312-***-****

Email: adym1e@r.postjobfree.com

SUMMARY

Certified SAFe 6 Agilist, Professional Release Train Engineer, Scrum Master, Trained Business Analyst, and Scrum Product Owner.

Utilized ServiceNow to manage sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure efficient communication and collaboration among team members.

Salesforce marketing cloud analyst, Power BI analyst, Sales cloud admin and dev.

Facilitated and time-boxed Scrum ceremonies such as Sprint planning, daily scrum, Sprint review, Sprint retrospective and backlog refinement meeting.

Utilized Visio to design and share diagrams of the team's workflow, including sprint workflows, process diagrams, and swimlane diagrams to ensure the team is aligned on goals and objectives and able to work together efficiently.

Seasoned financial lifecycle PM, Lifecycle design and management.

EDUCATION

Master of Science, Northern Illinois University, DeKalb, IL

TRAINING AND CERTIFICATIONS

Scaled Agile Framework Certified SAFe 6 Agilist

Salesforce Certified, Platform Developer, 2020

NIU, Project Management certificate (PMP), Power BI analyst, Virtual Machine, etc

Knowledge in Financial Analyst, Capital Markets & Securities Analyst (CMSA) training from CFI

Blockchain for Business Virginia Tech and Accounting certificate from UIUC, Coursera.

PROFESSIONAL EXPERIENCE

Discover Financial Services, IL

Agile Scrum Master / Marketing cloud Analyst Tableau, Power BI, May 2023 - July 2023

Contracted

Served as Scrum Master for 2 Agile teams.

Salesforce built-in standards, security features, Commerical standards for audit and operating procedures, Client centric user experience parameters

Worked with the cross -functional to identify cross-team dependencies and manage inter-team tasks and facilitated scrum team in cross locations.

Facilitated and time-boxed Scrum ceremonies such as Sprint planning, daily scrum, Sprint review, Sprint retrospective and backlog refinement meeting.

Tracked Velocity: Tracked and communicated team velocity and sprint/release progress.

Helped the Product Owner to organize the product backlogs items, writing user stories & walked through the Definition of ready and Definition of Done.

Studied business functions, gather information, collect, and evaluate requirements to then prepare technical reports and presentations to summarize business objectives, business case analysis, IT capability, and financial considerations.

Training other agile teams on how to start implementing agile framework and JIRA.

Tools: JIRA, azure DevOps, Confluence, MS Project, MS Visio, MS PowerPoint, MS Excel, MS Word, Coupa, Visual Studio Modeling, MS SQL server, SharePoint, HP ALM, Asana, Onit, Coupa.etc

Provided an active role in mitigating impediments impacting successful team completion of sprint/release goals.

Create strategies using analytical tools to monitor marketing initiatives and customer/prospect behaviors to improve efficiencies and increase ROI so that we can continue to grow and to serve our underserved customer base.

Set performance benchmarks across all online channels and advise on key performance indicators.

Use technology to monitor customer/prospects online behavior providing insights that will allow our marketing and retail teams to further enhance our guest experience.

Develop methodologies to measure the impact of marketing tactics; build reports on key metrics, analyzing and interpreting trends to provide insights enabling us to better help our customers.

Conduct testing, customer/prospect segmentation, and lead scoring to analyze online user behavior, conversion data, customer journeys, and funnel analysis.

Implement tag management tracking using Google Analytics, Google Tag Manager, and other technology always focusing on our fanatical focus on serving our people’s needs.

Analyze customer/prospect data using database SQL queries, spreadsheet models, web analytics tools, statistical analysis tools, and campaign management software tools.

Identify opportunities for innovative methodologies to improve the analytical procedures.

Provide tracking, reporting, and analysis on the performance of marketing activities and ad-hoc analytic requests.

Provide meaningful, actionable insights based on marketing data and overall financial services industry trends; present information and advocate for changes with the creative team, other marketers, other departments, and C-level executives when appropriate.

Collaborate with Social Media Manager to monitor social media via third party vendor and gather relevant data/marketing analytics.

Presented Salesforce Enterprise Customer, Marketing Cloud, power BI, Tableau Solutions to support our efforts to reach customers when, where and how they want to be reached. Built builder of Journeys, a purveyor of Data Extensions and epiphanies of Marketing Cloud enabled customer experiences and engagement.

Ancillary Functions

Assure adherence to Bank policies, Consent, App regulations and procedures and federal and state regulatory requirements.

Provide cross-functional support to other areas of the department and the Bank where service or assistance is needed.

Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances and federally regulated bank.

Training provided to all Bank staff as related to regulatory mandated compliance topics and courses required for specific job functions. Career enhancement training courses are also available. Please refer to course catalog and management for details.

Clearly communicates in English, and Spanish, German

advanced reading, writing, grammar, and mathematics skills;

advanced interpersonal and communications skills;

expert in building efficient SQL queries;

expert knowledge of web analytics tools;

basic knowledge of banking marketing policies and procedures

basic knowledge of the features and benefits of all bank products and services

advanced PC and Microsoft Office software skills.

Expert in Marketing Cloud and Salesforce CRM

Toyota, IN

Analyst / SAFe Scrum Master

Novemeber 2022 - February 2023

Contracted

Served as Scrum Master for 2 Agile teams.

Worked in Microsoft Team Foundation Server to track and update all agile activities.

Facilitated all sprint ceremonies like product backlog grooming, sprint planning, retrospective meeting.

Helped the Product Owner to organize the product backlogs items, writing user stories & walked through the Definition of ready and Definition of Done.

Facilitated and time-boxed Scrum ceremonies such as Sprint planning, daily scrum, Sprint review, Sprint retrospective and backlog refinement meeting.

Studied business functions, gather information, collect, and evaluate requirements to then prepare technical reports and presentations to summarize business objectives, business case analysis, IT capability, and financial considerations.

Managed and resolve concerns and/or feedback related to the product.

Worked in Jira, Rally, excel, Scrum tool kits environments.

Provided an active role in mitigating impediments impacting successful team completion of sprint/release goals.

Innovative Consulting Solutions, LLC, IL

Analyst / Scrum Master

June 2022 - October 2022

short term contract

Served as Scrum Master for 1 Agile team and Product Owner for 1 other teams.

Worked in Microsoft Team Foundation Server to track and update all agile activities.

Facilitated Daily Scrum / stand up, Story Point Estimation, Sprint Planning, Backlog refinement, Sprint Review, Sprint Retrospectives.

Worked with other internal feature teams to ensure that Dynamic Content is effectively integrated into the final product. Align the development schedule for Dynamic content with all other development schedules.

Used Visio to create visual representations of project timelines, process flows, and sprint backlogs to facilitate team understanding and decision-making during sprint planning and other agile ceremonies.

Managed the entire product line life cycle from start to finish; strategic planning to tactical activities.

Netcom, Inc, IL

Senior Engineer

June 2020 - May 2022

Served as Scrum Master for up to 2 Agile teams. Guided the cross-functional matrix teams on how to have transparent communications within scrum framework.

As a Product Owner organized the product backlogs items, writing user stories & walked through the Definition of ready and Definition of Done.

Guided and coached Scrum team on how to use Agile practices to deliver high-quality products throughout the Software Development Life Cycle.

Facilitated all sprint ceremonies like product backlog grooming, sprint planning, retrospective meeting.

Utilized Visio to design and share diagrams of the team's workflow, including sprint workflows, process diagrams, and swimlane diagrams to ensure the team is aligned on goals and objectives and able to work together efficiently.

Facilitated and time-boxed Scrum ceremonies such as Sprint planning, daily scrum, Sprint review, Sprint retrospective and backlog refinement meeting.

Liaised between technical staff business users by having a thorough understanding of interpreting customer business needs and translate them into the application and operational requirements.

Wrote Business Requirements Documents (BRD), System Requirement Document (SRD), Use Case Specifications, Functional Specifications, Technical Specifications across the Deliverables of a project.

Prepared and maintained requirements traceability matrix (RTM) throughout the project lifecycle.

National Technical Systems, IL

Scrum Master, Product Owner

May 2018 - May 2020

Served as Scrum Master for up to 2 Agile teams and product owner of 1 team.

As a Product Owner, organized the product backlogs items, writing user stories & walked through the Definition of ready and Definition of Done.

Guided and coached Scrum team on how to use Agile practices to deliver high-quality products throughout the Software Development Life Cycle.

Facilitated all sprint ceremonies like product backlog grooming, sprint planning, retrospective meeting.

Complete understanding of Software Development Life Cycle (SDLC) phases which include Requirement analysis, Design and Implementation.

Participated with large groups to manage Change Control Board (CCB) and Change Request (CR) approvals, readiness reviews; and go-Live release planning.

Utilized ServiceNow to manage sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure efficient communication and collaboration among team members.

Experienced in bug and defect tracking using tools like Bugzilla and JIRA.

Scrum Master of a project for developing a high end 6 tuner STB (Set-top box) for Verizon in the US.

Scrum master for ARRIS Service Layer (ASL) project, which was intended for applications to work across ARRIS CPE platforms seamlessly.

Product owner for a new low-cost STB for the CALA (Caribbean and Latin America) Region. The responsibilities include requirement analysis and gathering, interaction with systems engineering, documenting, planning, tracking, coordinating and ensuring the releases are seamlessly achieved.

NTS Rockford, IL

Scrum Master

May 2016 - May 2018

Scrum Master for the diagnostics team in Home CPE division and Network division. The team was responsible for various diagnostics features including data model design and implementation of over 600 diagnostics data model parameters.

The diagnostics module is responsible for providing on the fly, live information about various diagnostics data model parameters which helps to analyze, and debug performance or other issues of the set top boxes deployed in the field.

Scrum Master for various projects in Home CPE division and Network division.

Scrum Master for IPTV specific developments for Japan based products.

Participated in weekly Backlog Refinement meeting to split stories, to improve stories that are poorly written & estimates story using planning poker method.

Involved in test planning, preparation & execution, ratiocinative report generation to ensure that all aspects of a project are in concurrence with the business requirements.

NTS-Chicago, IL

Business Analyst

May 2012 - May 2016

Coordinated and participated in weekly Backlog Refinement meeting to split stories, and estimates story using planning poker method.

Participated in daily Scrum of Scrums meeting to clarify team accomplishments and impediments.

Used Jira for monitoring dashboards, multiple projects, custom charts & progress graphs, real-time monitoring of work efforts by team members.

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