Customer Service Representative
Resume:
Professional Summary
Customer Service and Sales Representative for more three years, provided customers with information about internet and TV services, processed orders and set up appointments for installation and resolved customer’s technical issues over the phone.
Core Qualifications
Assisted customers with their queries and problems by phone and e-mail with regards to their bills and services
Established and maintained contacts with new and existing customers as per the direction of the supervisor.
Transferred urgent calls to the required departments quickly and accurately.
Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal- communication skills.
Understands new concepts easily – Quick learner.
Ability to handle stress.
Computer literate.
Reliable
Education
Bachelor of Secondary Education - English
Mindanao State University - Main Campus Marawi City Date Graduated: April 2012
Professional Experience:
English Teacher
Senior High School
Corpus Christi Parochial School of Iligan
June 2019-January 2023
Customer Service Representative
Ibex Global Services – Davao City
ATT/Directv
February 2017- February 2018
Customer Service Representative
Sutherland Global Services – Davao City
ATT/Directv
July 2013-December 2015
References:
Anthony Pineda
Team Manager – Ibex Global
Maria Eden Galeno
Senior Quality Analyst – Sutherland Global
Stefanie Loraine D. Saycon
Zone Diamond, Purok 1
Tambo Gerona, Iligan City
************@*****.***
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