Customer Service Data Entry

Bertha Howard

(281-***-*-*** **********************@*****.*** 3459 Talia Wood Court Drive Missouri City, TX 77459

SUMMARY

Dedicated Administrative Clerk with a solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. SKILLS

Time Management

Verbal and Written Communication

Incident Reporting

Dependable and Responsible

Materials Organization

Attention to Detail

Google Drive

Calendar Management

Flexible and Adaptable

Microsoft Office

Data Entry

Problem Solving

Mail Sorting and Routing

Customer Service

Self-Motivated

EXPERIENCE

Caregiver, Central health care, May 2023-Current

Houston, TX

Supported bathing, dressing and personal care needs. Maintained clean and well-organized environment for client happiness and safety. Improved patient outlook and daily living through compassionate care. Laundered clothing and bedding to prevent infection. Assisted with meal planning to meet nutritional plans. Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

Drove clients to shop for groceries, attend doctor appointments and run errands. Aided with mobility and independence for disabled individuals and continually monitored safety.

Communicated with Nurses and Doctors for patient care conditions and progress. Reported concerns to nurse supervisor to promote optimal care. Assisted clients in and our of wheelchairs as needed. Administrative Clerk, Hearts at Senior Care, June 2018-Current Houston, TX

Answered phone to take messages or redirect calls to colleagues. Maintained records and personnel files to drive administration and office support. Delivered exceptional customer service through direct communication with clients and team members.

Greeted and signed in visitors to facilitate front office operations. Monitored logs and work records to track and manage reports, inventory and supplies. Processed incoming mail and packages and placed envelopes in bins for employees. Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.

Collaborated with management staff in meetings, took meticulous notes and distributed minutes to attendees.

Opened, sorted and routed incoming mail and prepared outgoing mail. Completed work schedules, managed calendars and arranged appointments. Security Officer, Allied Barton Security, April 2014-April 2018 Houston, TX

Addressed problems quickly and reported clear information while working under minimal supervision.

Guarded restricted areas to prevent unauthorized entry. Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations. Monitored premises and recorded activity in daily officer reports. Verified photo IDs and tickets to allow guests passage. Completed incident reports to record security or loss prevention incidents. Screened visitors and employees for weapons and contraband with hand wands and metal detectors.

Searched individuals and baggage for weapons and other prohibited items. Monitored security cameras to identify and respond to suspicious activity. EDUCATION AND TRAINING

High School Diploma

United Christian School, Houston TX March 2007

CERTIFICATIONS

Nursing Assistant Training, American Medical Institute - [2018] Texas School of Business, Medical Assistant - [2009]

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