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Customer Service Operations Manager

Location:
Atlanta, GA
Posted:
July 31, 2023

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Resume:

TW

TRAVIS WARD

adym02@r.postjobfree.com 678-***-**** Marietta, GA 30006

Proactive Senior Manager with almost eight years leadership successful at overseeing Operations functions with 150 employees and 6 front-line managers to achieve demanding goals. Successful at creating cohesive, results-oriented teams by setting clear policies and vision. Drive Shaft Business Unit with 150 employees and 5 front-line managers Experienced and proactive offering seven years of progressive warehouse settings serving manufacturing needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Skilled in optimizing processes and communication and drive results in on time delivery and cost effective solutions. Dedicated to continuously improving professional knowledge and business operations by applying top-notch leadership and innovative skills. Experienced and proactive Production Manager offering seven years of progressive warehouse settings serving manufacturing and shipping needs. Decisive planner with good communication and problem-solving abilities. Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results in productivity and quality . Dedicated to continuously improving professional knowledge and business operations by applying top-notch process improvement skills.

Industrial Engineering

Data-Driven Decision-Making

Reporting Management

Operations Planning

Cross-Functional Team Leadership

Team Building

Scheduling and Coordinating

Work Planning and Prioritization

Budget Management

Staff Training

Documentation and Reporting

Team Leadership

Hiring and Training

Training and Development

Cost Control

Strategic Planning

Business Analysis and Reporting

Roper Corporation GE Appliances

LaFayette, GA

Operations Manager

05/2023 - Current

Built strong operational teams to meet process and production demands. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Implemented policies and standard operating procedures and managed quality, customer service and logistics.

Motivated and evaluated personnel for performance improvement and goal achievement.

Identified areas of deficiency and performed root-cause analysis to solve problems.

Hitachi Automotive Systems Americas

Monroe, GA

Senior Manager

10/2018 - 02/2023

Selected, developed and evaluated personnel to achieve business objectives.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Created and managed budgets for travel, training and teambuilding Summary

Skills

Experience

activities.

Oversaw warehouse operations for shipping and receiving to ensure on time delivery.

Hitachi Automotive Systems Americas

Monroe, GA

Senior Manager

10/2017 - 10/2018

Selected, developed and evaluated personnel to achieve business objectives.

Created and managed budgets for travel, training and teambuilding activities.

Evaluated individual and team business performance and identified opportunities for improvement.

Reviewed completed work to verify consistency, quality and conformance. Promoted to a larger department

Oversaw warehouse operations for shipping and receiving to ensure on time delivery

U.S. Army Active Duty Columbia, SC

Company Commander

08/2010 - 02/2015

Maintained combat readiness of 5 officers and 170 soldiers. Trained, coached and mentored military units to improve readiness and training.

Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.

Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.

Coordinated planning and execution of operational fires to accomplish unit's mission.

University of Louisiana At Monroe Monroe, LA

Bachelor of Arts in Liberal Arts And Sciences

08/1999

Led team to achieve highest production numbers with the least defects, earning recognition from upper management and financial reward.

Recognized as Employee of the Gm Award for outstanding performance and team contributions. I was promoted 4 times in 4 years

Realized labor cost inefficiency in ongoing effort to boost revenue while reducing costs. Spearheaded earning our Ford business back to a tier 2 supplier. Implemented multiple shift changes to reduce labor cost, specifically overtime Lead over 120 non-standard LZ combat air assaults with 60-64 Soldiers. Conducted over 200 missions with between 65-114 men. Deployed administratively over 400 Soldiers

Received Bronze Star for service

Received Combat Infantry Badge for combat actions

Education and Training

Accomplishments

Activities and Honors

Served in Afghanistan receiving the Bronze Star



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