**** * ****** ***

Chicago, IL *****

773-***-****

adylzp@r.postjobfree.com

Desiree J. Rand

SUMMARY OF QUALIFICATIONS

Competent and professional team member and leader with years of experience in cash handling, customer service, Data Entry, Excel, Power Point, Word, Peachtree, Lotus, RIMS, and Outlook, Opex 7200, IBML Image Tra bc 5300.

EXPERIENCE

Harding Street Church of God, Chicago, IL – Custodial Operations Assistant

February 2023 - Present

Ensure church building meets OSHA Covid-19 standards of occupational safety

Maintain sanitizer units are filled and operable

Inspect and review air purifier units are working properly

Ensure protective masks are available

Clean, sanitize all furniture, floors and rooms of the church

Report any observed or suspected violations of safety hazards to Safety Manager

Submit request for repairs or maintenance to ensure proper operation of all standard facility equipment

McCammon-Chase Total Wellness Center, Oak Park, IL – Office Clerk

March 2020 – February 2023

Received and checked in patients

Processed billing and invoices

Triaged patients by taking vitals

Administered vaccines and therapeutic injections

Chicago Transit Authority, Chicago, Il — Customer Service Assistant

August 2016-February 2020

●Assisted rail customers with the purchasing of transit cards.

●Answered any questions the customers may have asked.

●Assisted customers with disabilities board and alight the train.

●Handled or reported any problems with station equipment and facilities.

●Locked, closed, and monitored the rail station when the train stopped running for the night.

●Unlocked and reopened the rail station for next day’s business.

AutoZone, Chicago, Il — Commercial Parts Driver/ Customer Service

August 2015-July 2016

●Transported auto parts from store to area mechanics and repair shops.

●Answered phones and assisted customers in-store with locating and purchasing parts.

●Processed payments from commercial customers towards their business accounts.

●Stocked new inventory when the weekly shipments arrived at the store.

●Balanced the commercial cash drawer at the end of shift and prepared the next day's bank deposit.

JP Morgan Chase, Chicago, Il — Mail Extractor/Remittance Clerk

July 2013-October 2014

Mail Extractor

●Opened mail and arranged checks, invoices, and materials into lock-boxed batches to be scanned and imaged on the IBML imaging machine.

Remittance Clerk

●Processed mail by imaging checks, invoices and other documents using Opex 7200.

●Truncated and bundled batches together to be scanned and imaged through IBML machine.

●Reviewed processing stages of batches to ensure they make proper transmission time.

●Scanned and imaged batches for transmission by using IBML Image Trac 5300.

International Fellowship of Christians and Jews, Chicago, Il — Data Entry Associate

March 2011-July 2012

●Processed, and verified donations from various donors.

●Updated donor file information such as: address, phone numbers, PO boxes, and spouse to be added or deleted.

●Also kept and updated a daily report of my work production for each day.

Fiserv, Chicago, Il — Proof Operator

October 2008-May 2010

●Encoding routing numbers, account numbers, Tran codes, and amounts on checks, deposit slips, and other banking transaction instruments.

National City Bank, Chicago, Il — ATM/ Proof Operator/ Lockbox Operations

November 2006-October 2007

ATM/Proof

●Balanced automated ATM deposits and account payments, encoded all checks swiped through the balancing system using a high speed encoder, also completed and emailed all the end of night reports.

Lock box Operations

●Extracted and separated checks invoices and other documents from various lock boxes, numbered invoices and checks, separated unreadable items and invoices missing checks or paid with credit cards.

●Batched together documents to be scanned for payee verification.

●Verified lock box number, payee names, check amounts, dates, and endorsements on checks.

TCF National Bank, Downers Grove, IL — CSR/Teller

November 2005-November 2006

●Processed deposits and withdrawals via customer and ATM opened and closed accounts per customers’ request, also assisted supervisor in balancing the vault and day’s end reports.

EDUCATION/TRAINING

Malcolm X College Chicago, IL

BLS for Healthcare Providers Received Certification Nov. 2009

Samland Institute of Allied Health and Technology Chicago, IL

Basic Nursing Assistants Training Received Certification Oct. 2009

Wright College Chicago, IL

2002-2003

Some college coursework completed.

Concentration: Computer Science

Minor: Graphic Design

REFERENCES

Available upon request

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