Customer Service Data Entry
Resume:
Alicia Blevens
CSR
Dallas, TX *****
*************@*****.***
OBJECTIVE where I can maximize my people-oriented experience, communication skills and my problem analysis and problem-solving abilities in a challenging environment to achieve the corporate goals.
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
WageWorks - Irving, TX
August 2019 to Present
Become an expert in the delivery of tax-advantaged spending and saving accounts and programs by successfully completing the WageWorks training program. • Serve as the first point-of-contact for customers with questions or issues relating to health spending accounts or other employee benefits programs. • Log and record information about customer interactions in a timely manner in WageWorks company systems. • Receive and relay customer feedback about the system and programs to the appropriate departments, divisions or, as directed, to support efforts for continual process improvement.
Ability to effectively problem solve, rather than escalating every issue • Strong communication and interpersonal skills allowing you to work effectively with participants who may be frustrated • Quick typing ensuring that you are able to accurately document customer conversations in the designated systems in real time • Knowledge of federal spending account (FSA) benefits, health saving accounts, commuter benefits and COBRA is preferred
Dallas, Tx barista
Starbucks - Dallas, TX
August 2016 to August 2019
*Greet customers immediately with a friendly and sincere welcome. *Use a positive and clear speaking voice, listen to and understand requests. *Prepare customers orders as requested accurately and efficiently. * Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge). *Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution. *Maintain the highest level of standards for all product preparation. *Clean or sanitize work area, utensils, equipment, service stations or seating areas. *comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. * Balance house banks at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. *Comply with attendance rules and be available to work on a regular basis. *Perform any other related duties assigned. Tx Barista
Nordstrom Ebar Dallas
October 2013 to January 2017
*Greet customers immediately with a
friendly and sincere welcome. *Use a positive and clear speaking voice, listen to and understand requests. *Prepare customers orders as requested accurately and efficiently. * Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge). *Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution. *Maintain the highest level of standards for all product preparation. *Clean or sanitize work area, utensils, equipment, service stations or seating areas. *comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. * Balance house banks at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. *Comply with attendance rules and be available to work on a regular basis. *Perform any other related duties assigned.
Seattle, Wa barista
Starbucks - Seattle, WA
March 2016 to June 2016
*Greet customers immediately with a friendly and sincere welcome. *Use a positive and clear speaking voice, listen to and understand requests. *Prepare customers orders as requested accurately and efficiently. * Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge). *Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution. *Maintain the highest level of standards for all product preparation. *Clean or sanitize work area, utensils, equipment, service stations or seating areas. *comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. * Balance house banks at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. *Comply with attendance rules and be available to work on a regular basis. *Perform any other related duties assigned. Host Starbucks Little Rock, Ar Barista
HMS - Little Rock, AR
August 2010 to October 2013
*Greet customers
immediately with a friendly and sincere welcome. *Use a positive and clear speaking voice, listen to and understand requests. *Prepare customers orders as requested accurately and efficiently. * Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge). *Esures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution. *Maintain the highest level of standards for all product preparation. *Clean or sanitize work area, utensils, equipment, service stations or seating areas.
*comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. * Balance house banks at the end of the shift. Retrieves and returns bank from vault to workstation and return, to ensure accountability. *Comply with attendance rules and be available to work on a regular basis.
*Perform any other related duties assigned.
Captain D's North Little Rock, Ar Customer Service North Little Rock, AR
March 2000 to October 2013
Taking the customers
orders as they are being placed. * Assisting customers with answers concerning the menu. * Completing the transactions with cash or credit cards. * Checking on the customers once their order has been placed making sure that everything is alright. Sherwood, Ar Customer Service Representative
F.T.D - Sherwood, AR
May 2008 to May 2008
Order entry *
Handled inbound calls * Data entry * Processing of credit card information Small Sorter
UPS Little Rock - Little Rock, AR
April 2006 to September 2007
Small Sort * Scan packages. * Sort packages to right location. * Divide packages by weight and size. * Label packages * Place onto conveyor belt Data entry and survey analysis
Heritage Sherwood, Ar Telemarketing
May 2005 to July 2006
Handling outbound calls * Solicit
calls for charities and events * Data entry and survey analysis * Read scripts verbatim Education
High school or equivalent
Skills
• Customer Service
• Cash Handling
• Cashier
• Cleaning
• Order Entry
• Barista Experience
• POS
• Coffee Experience
• Data Entry
• Telemarketing
• Cold Calling
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