Customer Service Representative
Resume:
Maria Elena
Castro
OFFICE STAFF
Al Gharrafa, Doha Qatar
adylw8@r.postjobfree.com
CAREER OBJECTIVES
To further acquire knowledge,
improve skills and abilities through
exposure to real working condition.
To be a part of an industry that will
help me to be more productive,
efficient and competitive individual
and to dedicate growth,
development and excellence to
company.
WORK EXPERIENCE
Al Shuyoukh Manpower Co.
Secretary / Welfare officer in charge
July 18 2021 up to present
Welfare Duties and Responsibilities
Submit Incident Report to be assisted by POLO and Philippine Embassy
Follow up sponsors and workers complaints
Assisting workers in Medical commission and in any related
Workers field concerns
Sending and replying email console and Educate workers well being
Keep records of workers personal visa, passports and other important documents and details
Daily monitoring of Manpower
Basic word and excel
Al Noor Insurance Broker, Doha – Qatar
Customer Service Representative
Marketing Department
Call Center Agent (Motor Insurance)
April 2019 up to July 2021
Handles customer queries and complaints
Providing customers with detailed information about policies and products
Sending quotation through email
Issuing insurance customer policy
Answering calls and responding to customers
Responding Promptly to customer inquiries
Ensure customer satisfaction and provide customer support Line Leader
Cebu Mitsumi Incorporated Philippines
October 2011 – April 2015
EDUCATIONAL BACKGROUD
Guevarra Institute of Technology
Gingoog City, Philippines
Information Technology (2007-2008
Calamba National High School
Philippines
(2003-2007)
PERSONAL INFORMATION
Birthday: May 14, 1991
Birthplace: Maon Butuan City, Philippines
Citizenship: Filipino
Civil Status: Single
Height: 5’1
Weight: 70kg
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