Customer Service Data Entry

CASSANDRA FIELDS

High-achieving business professional with 15 years in Customer Service, 13 years in Computer Data Entry, and 10 years Emergency Telecommunications experience. Both reliable and focused in dynamic environments, multi-tasking, leadership roles, and problem- solving. Strong interpersonal skills, proficient in fostering positive professional relationships, and communicating effectively at all levels. cassandra.fields2023@gmail.com 702-***-****

Toledo, United States linkedin.com/in/ cassandra-fields-22301b67 WORK EXPERIENCE

911 Police Dispatcher

Regional Council of Governments

06/2014 - 07/2023, Toledo

Lucas County Sheriff's Office

Collected and entered all data needed for dispatching appropriate public safety agency

Monitored vehicle tracking systems and officer radio channels Operated inbound/outbound multi-line telephone console system Navigated between multiple computer screens and programs Controlled temperament in high stress work environment Contact : Sgt. Robert Boggs - 419-***-****

Hospital Operator

Bon Secours Mercy Health

06/2019 - 08/2021, Toledo

Hospital Security/Police Dispatch

Monitored hospital security cameras for 9 affiliated facilities Conducted monthly Hospital Alert System testing; such as Weather Emergency Code alarms and Hospital Lockdown protocol Created, printed, and assigned appropriate security clearance for all employee badges

Performed fingerprinting and background check for all new hires Communicated via multi channel radio and pager system all emergent concerns

Contact : David Abalos - 419-***-****

Administrative Assistant

Neighborhood Health Association Inc.

10/2012 - 05/2014, Toledo

Non-profit health clinics throughout Lucas County servicing underprivileged communities Resolved customer complaints and needs by providing resources and education

Accurately verified and entered all patient demographics, billing, and referral information

Worked directly with management team to ensure satisfactory customer service and set monthly department improvement goals Answered high volume phone lines and redirected calls to appropriate departments

Contact : 419-***-****

SKILLS

Great Communication Skills: Active

Listening, Well-spoken,

Energetic/Outgoing Attitude, Empathetic

Excellent Organizational Skills: Prioritizing,

Problem-solving, Time Management

Expert Multi-tasking Skills: Attention to

Detail, Data Entry, Switchboard Phone

System Operations

Leadership: Project Management, Team

Player, Adaptable

Proficient in Microsoft Word/Excel

Software, Outlook, Google Docs,

Computer-Aided Design, and Video Chat

Platforms.

EDUCATION

Medical Assistant/ Phlebotomy

The Academy of Healing Arts

08/2005 - 01/2007,

Las Vegas

Crisis Intervention Team Training

Lucas County Sheriff's Office

12/2017,

Toledo

ACHIEVEMENTS

Dispatcher of the Year 2020

INTERESTS

Volunteering Event Planning

Home Minimalizing and Organizing

Urban Development

Achievements/Tasks

Achievements/Tasks

Achievements/Tasks

Contact this candidate