Customer Service Representative

RB

RENEE BENNETT

***************@*****.*** 614-***-**** Gahanna, OH 43230

Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities. Customer Service

Chargeback Research

Database Management

Quality Control

Problem-Solving

Appointment Setting

Multitasking and Organization

Positive and Friendly

Payment Processing

Fast Learner

Help Desk Support

Attention to Detail

Appointment Scheduling

Mt. Carmel Urgent Care Columbus, OH

Lead CSR/UCT

11/2021 - 07/2023

Trained new employees on company customer service policies and service level standards.

Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Sunny Street Cafe Dublin, OH

Server

03/2018 - 09/2021

Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products.

Greeted customers, answered questions and recommended specials to increase profits.

Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Cleaned tables and chairs to prepare dining area for next customers. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Served food and beverages to patrons and immediately remedied issues with orders.

Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Summary

Skills

Experience

Trained new employees on restaurant procedures and plating techniques. AEP Gahanna, OH

Underground Utility Locator

11/2017 - 10/2018

Located underground utilities prior to work being completed. Searched for underground utilities in various weather conditions and notified supervisor of field issues.

Identified and sketched locations of utility lines and marked areas of existing utilities for future usage.

Columbus State Community College Columbus, OH

Pharmacy Technician in Pharmacy Technology

05/2006

Ohio State School of Cosmetology - Heath Columbus, OH Managers Manicurist in Nail Technician

03/1997

Tree Of Life Christian Columbus, OH

High School Diploma

06/1994

Cincinnati Bible College Cincinnati, OH

Some College (No Degree) in Psychology

Education and Training

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