Customer Service Business Development
Resume:
Anita Karen McCarroll
Abingdon, VA 24211
**********@*****.***
EDUCATION: Computer Programming – Southwest Virginia Community College, 1989-1990
General Diploma – GPA: 3.4 – Lebanon High School, 1985 – 1989
PROFESSIONAL
EXPERIENCE:
03/22 – Present Branch Manager I – TruPoint Bank 276-***-****
914 West Main St., Abingdon, VA 24210
Responsible for overseeing all daily operations of the branch.
Implementation and guidance of bank policies and procedures, driving branch
performance through leading, coaching, managing and business development.
Management of human capital including interviewing, selection, hiring,
disciplinary actions, performance reviews and time management.
07/19 – 03/22 Teller/CSR – TruPoint Bank 276-***-****
914 West Main St., Abingdon, VA 24210
Processing daily transactions, opening accounts, account maintenance, night
drop, deposit holds, CIF maintenance, all branch security operations.
Recommending bank products and services beneficial to customers.
All branch servicing duties including but not limited to cash ordering, vault
balancing, maintenance of ATM, teller audits, vault audits.
Address customer inquiries and/or concerns.
Anita Karen McCarroll
05/17 – Present Sales Associate - Burkes Outlet 276-***-****
Highlands Shopping Center, Bristol, VA 24201
Responsible for all cashier duties, dressing rooms, store recovery, stocking,
receiving and customer service.
09/04 – 07/19 Assistant Manager/ Manager – 1S Choice Cash Advance Business Closed
1835 Euclid Ave, Bristol, VA 24201
Responsible for accepting and approving loan applications for new customers
and preparing loan contracts of approved new and existing customers.
Verification of customer employment status, active bank account status, and
personal references. All banking transactions for the office. Responsible for
approving employee timesheets, mileage sheets, and petty cash reports.
Worked delinquent accounts and if necessary filed judgments and garnishments
PERSONAL: Reliable – 12 years Perfect Attendance in Elementary & High School
Less than 10 sick days in the past 25 years of employment
Friendly – Like working with the public, I am very much a people person
Honest – Majority of my career, I have been responsible for handling large
sums of money on a daily basis
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