Customer Service Data Entry

Precaucious Odhams

**** ****** **.

Dallas, TX **223

Phone: 214-***-****

Email: **********@*****.***

Qualifications:

• Extensive data entry and administrative assisting experience of 5 years.

• Excellent written and oral communication skills, with great ability to multi-task.

• Extensive interpersonal and negotiation skills.

• Thrives in stimulating and fast paced, high volume environment with proficiency in effectively solving problems and great analytical skills.

• Ability to adapt to change and handle multiple projects simultaneously.

• Proficiency with database applications including MS Office Suite (Word, Excel and PowerPoint)

• Works well with others, adapts well to change, maintains positive attitude.

• Organized, detail-oriented, and completes projects in timely manner.

• Types approximately 60 WPM, 11,000 key strokes for data entry and 10-key.

• Use ADP Workforce, Pivot tables, V-Lookups

• CPT-4 Coding

• ICD-9 Coding

• Computerized Billing

• Accounts Payable/Receivable

Experience:

Amazon Distribution Center

03/2020-present

Driver/ Ship Dock

• Delivered over 200 packages daily

• Scanning over 1500 packages a day

Dollar General

09/2019-03/2020

Assistant Manager

• Made bank deposits

• Open and closed store

• Watch cc TV daily to motionor store

• Customer Service

• Managed 18 employees on a daily basics

Five Below 01/2016- 09/2018

Assistant Manager

• Cash Handled, Also use ADP for new and current employees

• Made store deposits

• Open/closed store making sure was cleaned for reopened day

• Managed over 20 store associates on a daily basis’s Home Depot Inc. 02/2014-01/2016

Cashier/ Return Specialist

• Customer Service Rep, cash handled assisted customers with issues with store products, sent out products if needed to be fixed for customers.

• Maintain a clean an workable in and around returns

• Assisting customers in a timely manner

MCM GRANDE HOTEL/ CLARION HOTEL 08/2013-02/2014

HOUSEKEEPER

• Customer Service

• Housekeeping/ Maid Service

• Clean over 15-33 Rooms Daily

• Report each room at the end of the day to onsite manager

• Make sure each guest is comfortable and has everything they need for the day

Secure Health Group – Dallas, TX 04/2009 – 01/2010 Primary Care Aide

• Maintained a clean environment for patients including bathing, dressing, exercising, laundry, toileting, transfer/ambulation, cleaning, routine hair/skin care, meal preparation and shopping.

All Care Injury Clinic – Dallas, TX 06/2007 – 10/2008 Coding/Front Office Receptionist

• Evaluated medical records documentation to optimize reimbursement by ensuring that diagnostic and procedural codes and other documentation accurately reflected and supported the outpatient visit.

• Ensured that all data complied with the legal standards and guidelines.

• Interpreted medical information such as diseases or symptoms and diagnostic descriptions and procedures for a given visit in order to accurately assign and sequence the correct ICD-9-CM and CPT codes.

• Reviewed claims before submission for completeness and accuracy to minimize claim denials.

• Greeted visitors, assisted with incoming calls and performed general administrative tasks by assisting with data entry, processing payments and filing.

ICT-Group Virgin Mobile – Carrollton, TX 12/2002 – 07/2007 Customer Service Representative/Deactivation Agent

• Maintained solid customer relationships by addressing their questions and concerns with speed and professionalism via telephone in a call center environment.

• Resolved difficult issues regarding client complaints and complete deactivation requests.

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