" I have worked directly with Pranjal for 1+ years, and have always been impressed with his abilities. He implemented complex integrations across multiple platforms for acheiving sales targets and was able to multiply the growth metrics by 5X between the Cohorts, collaborating with multiple teams. He keeps Customer Centric Approach to solve any problem. His excellent Customer Service has helped the organisation to Retain its customers and maintain Long Lasting Relationship." ~Gaurav Narang, Business Development Manager, Byjus.

EXPERIENCE

CUSTOMER SUPPORT EXECUTIVE

DBS Mintek Private Limited Pune

Client of Vodafone-Idea ( Vi )

Have worked on multiple CRM's like Convox and LeadSqaured which are the Lead Management System.

Responsible for Growth of Business by 20% by Acquisition of new Customer Base.

Decreasing the Churn rate of the Customers by 5%.

Maintained Good Relation across teams as well as with Customers. Sr. BUSINESS DEVELOPMENT ASSOCIATE

BYJU'S Pune

ED-Tech: The Learning Application.

Have worked on CRM like LeadSqaured which is a Lead Management System. Achieved the Revenue of 80,00,000 in 1year which multiplied the team's revenue 5X. With Average Ticket size of 50K.

Increased Retention of Customers by 20%.

Won multiple awards for over achieving the targets which had Time Constraint. Being Empathetic towards customers.

Keeping Customer Centric Approach while Communicating with Internal Stakeholders.

CUSTOMER SUCCESS ENGINEER

Onit India Location

Software Legal Support

Responsible to resolve Customer issues through Zendesk Ticketing System. Worked on SimpleLegal Support which was newly acquired by Onit India. Was the only resource from India Support.

Maintained Good relations with Clients as well as Customers after Problem Solving helped in Increasing the Retention of Customers. Handled Customer Issues regarding Enterprise Legal Management, matter management, Contract Management.

ASSOCIATE CUSTOMER SUPPORT ENGINEER

(Intern)

Tricentis Location

Intelligent Test Automation

Worked on QTest which is Test Management Tool.

Handled Tickets through Zendesk Platform.

With Good Communication and Problem Solving Skills was able to attend Platinum Based Customers and resolve their issues. ACHIEVEMENTS

Elected as PRESIDENT of Student

Council Team.

Happened first time in 25years.

Represented INDIA in JUDO

Participated in World Championship Games

Selection Trials.

Won 50,000/- Cash Price

For Over achieving the given targets in

Byjus.

PASSIONS

Problem Solving

Communicating with people.

Team Work

Leadership

MY TIME

Looking at the World as an Opportunity for

Products

Working on the Product Idea.

Working of Product Design and Wireframing.

Connecting with Friends Offline / Online.

Negotiating.

Swimming.

E q e

PRANJAL DHOKRAT

Product Manager

+91-730******* adylon@r.postjobfree.com https://www.linkedin.com/in/pranjal-dhokrat-782224127/ Pune 09/2022

•

06/2019

•

06/2014 /

06/2010

EDUCATION

POST GRADUATION CERTIFICATE IN

PRODUCT MANAGEMENT

DUKE Corporate Education & upGrad

Pune

GPA

6.0 10

SPECIALIZATION IN GROWTH PRODUCT MANAGEMENT

BYOP (Build Your Own Product) - SWEET TOOTH. - Fullfilling your Sweet Cravings

Responsible for Product Ideation - Product Roadmap - User Analysis - UI Designing ( Wireframing & Prototyping ). Growth Strategies. SweetTooth is into B2C Mobile App Prototype which caters Demographic age from 13-60years which is 65% of the Population. Target Audience will be Teen Agers, Adults, Working Professionals, Home makers, Senior Citizens. This is a Cloud Kitchen based setup responsible from Making to Delivering the Product within 10kms radius.

Covers multiple Categories like ( Dairy, Baked, Fried, SugarFree, Vegan, Gluten Free, Fit-Pro and Seasonal ).

Future Scope in B2B is by developing a User friendly Website. Strategies for Aquiring new Market by taking Bulk Orders for Ceremonies. Setting up a kiosk in Cafeterias of MNC companies. Where Growth Metrics will be No.of Site visits and Ads.

Product Life Cycle. Market Research for B2C & B2B. Product Analysis. Usability Testing + MVP. Prototyping. Wireframing. Go-To-Market Strategy.

Customer - Engagement, Retention, Acquisition, Monetization. BACHELOR'S IN COMPUTER ENGINERING

Smt. Indira Gandhi College Of Engineering,

Navi Mumbai

GPA

5.9 10

PROJECT - IOT Based Child Security System in Bus.

DIPLOMA IN COMPUTER TECHNOLOGY

S.S.Jondhale Polytechnic Mumbai

GPA

7.5 10

SCHOOL

I.E.S Chandrakant Patkar Vidyalaya

Mumbai

GPA

7.5 10

TECH STACK

JIRA Balsamiq InVision Trello LeadSquared ConVox

Basic SQL Basic HTML QTest Zendesk

LANGUAGES

ENGLISH Native HINDI Native

MARATHI Advanced JAPANESE Beginner

ADDITIONAL SKILLS

Prioritization Product Design

Product Growth Market Sizing

Product Strategy

Product Roadmap Planning.

UI / UX Planning & Designing

Agile Framework Empathetic

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