Customer Service Cdl A

Penny Genovese

EXPERIENCE*

RESTAURANT/BAR MANAGER/COOK AT ELCHICOS,ROME,NY FROM 2010-2012

DUTIES- Inventory of all bar and restaurant supplies.Responsible for cashing out at the end of every shift.locking up and setting alarm. Jumping on the line and cooking when needed..Accountable for hiring quality staff,scheduling and payroll.Keeping liquor and food cost down by controlling inventory and working with vendors.Responsible for greeting guests,Visiting tables and making sure everyone is happy. Responsible for making sure all staff is giving all guests 110 Setting a high standard by cooking high quality food and serving cocktails with exceptional presentation. Keeping a clean,friendly atmosphere for all guests.

*Business closed due to illness of the owner

FOH MANAGER/BARTENDER AT THE RADISSON UTICA,NY FROM 2012-2014

DUTIES- Inventory of Bar,and dry stock items,scheduling,hiring quality staff

who will bring there 'A' game every single shift.Controlling inventory and loss of food and liquor ect. Increased sales through effective training in upselling and product knowledge leading to great customer service. Talking to guests and making them feel at home. Making sure they are happy with their experience. Setting a high standard by cooking high quality food and serving cocktails with exceptional presentation.Responsible for adhering to OSHA regulations. Keeping a clean,friendly atmosphere for all guests.

*Radisson was sold to another company and was restructuring..

BEVERAGE MANAGER/RESTAURANT MANAGER AT DANIELES AT VALLEY VIEW COUNTRY CLUB UTICA NY FROM 2014-2020

DUTIES-I worked with the Executive Chef to maximize sales profitability through effective food ordering,correct food production,and minimize waste.Implement training procedures to provide the best in customer service while keeping a smooth flow between the BOH & FOH...

All bar inventory,scheduling,hiring quality staff that will bring there "A' game every shift.Meeting and greeting all my guests [which are like family now,] Incharge of certain billing, and monitoring payroll hours.Keeping cocktails up to date and fresh by putting together new cocktail menus frequently. Creating new drink options optimizing profit.Over see and also bartend all banquets of parties from 50-500 people.At Valley View we were open for dinners and did a large amount of Banquet events. Making sure that enough beer,liquor ect was ordered and in the building for whatever size party was going on and how many hours they would be there.Making sure the banquet rooms are set up the way the guest requested.Working with bakers,wedding planners,and wedding designers. Also,meeting with brides,ect to talk about available dates and discussing food and bar options,.

*Closed due to Covid

Craftsman Wood Grill and Tap House 2020-2022

DUTIES/position held: Banquet Manager

Responsible for all aspects of the Banquet Facility. Hiring staff that would bring their A game at every event. Setting up the banquet facility, anywhere from 50 to 500 people efficiently and effectively. Breaking down the banquet facility and making sure everything was clean and ready for the next event. Maintaining constant professionalism and courtesy to all all guest at all times. Over seeing the staff during all events Bartending the events as well.

When a banquet was not scheduled I would help in the restaurant as well. Managing the dining room floor. And helping to expo food out of the kitchen. Basically whatever was needed.

*I had to leave because I needed surgery.

While I was out on leave the company had a change of hands. And I was notified that my position was no longer available. They actually had notified me by letter and phone call. They thanked me for all my hard work and wished me luck in the future.

I had planned on leaving the restaurant this summer. Because my mission was to get my CDL-A and truck drive. This is something I've always wanted to do. And my children are adults now. So, I felt the time was right for me to pursue my career in truck driving.

SKILLS AND ATTRIBUTES-A natural leader;able to build productive teams and delegate tasks effectively.

Highly motivated; detail oriented professional.

Knowledgeable and a

Multitasker that thrives in a fast paced environment with quick decision making skills.

Thank you in advance for your time,

Sincerely,

PENNY GENOVESE 315-***-****

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