Service Representative Customer

NANA OSEI-TUTU

347-***-***** ** BARRY DR; WESTBURY, NY 11590* adyllp@r.postjobfree.com

OBJECTIVE

To obtain a challenging position at a growth-oriented company, which will allow me to utilize my skills and help bring revenue to a company or organization.

SKILLS

Strong organizational and analytical skills

Excellent interpersonal communications skills

Proficient in all aspects of general office maintenance

Proficient with Microsoft Office- Word, Excel, PowerPoint, Outlook

EXPERIENCE

DR. PRUDENCE OSEI-TUTU (BROOKLYN, NY) JAN 2003-JAN 2023

Front Desk Reception

Billing and coding of charges with ICD 9 and CPT codes for pediatric patients with Lytec

Responsible for the maintenance of patient records and appointments.

Answer inbound calls, heavy filing, light typing, & instruct patients to exam rooms

Collect payments for office visits, and verify insurance

Ensure positive patient experience

UNITED NATIONS FEDERAL CREDIT UNION (LONG ISLAND CITY, NY) AUG 2012-JAN 2014

Member Service Representative

Member service representative

LAW FIRM OF DANIELS & NORELLI (WESTBURY, NY) DEC 2010-FEB 2012

Collections Account Manager

Discussed customer’s personal and financial difficulties then analyze and negotiate payment arrangements

Resolved customer issues and provide financial counsel

BANK OF AMERICA (NEWARK, NJ) OCT 2007-OCT 2010

Collections Account Manager

Discussed customer’s personal and financial difficulties then analyzed and negotiated payment arrangements

Resolved customer issues and provided financial counsel

Credit Card Customer Service Representative

Delighted customers in every interaction by assisting them on the phone with questions or issues regarding

their credit card accounts; marketed and sold multiple bank products

PENSKE TRUCK LEASING (JAMAICA, NY) MARCH 2004-FEB 2006

Clerical Assistant

Answered heavy phones/switchboard, maintain fleet permits; heavy filing, heavy faxing, heavy mail and fleet billing

JP MORGAN CHASE BANK (JERICHO, NY & TAMPA, FL) JULY 1998-DEC 2002

Credit Card Account Supervisor (Inbound call center)

Provides backup support for mass market & co-brand customer service

Assisted in marketing campaigns to reduce customer attrition

Telemarketer (Inbound & Outbound call center)

Strengthened customer relationships & increased credit card use by education

Prevented customer attrition by personalized customer options

Handled inbound calls and answered prospects questions & accurately process all applications & new accounts

Assisted in testing new telemarketing campaigns for new account acquisition

EDUCATION

NEW YORK UNIVERSITY (New York, NY) SEPT 2009-JUNE 2010

Major in Digital Media with concentration in Film

CALIBER TRAINING INSTITUTE (New York, NY) MAY 1997-JUNE 1997

Ceritified Medical Biller

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