Customer Service Representative

Terri T Jenkins

Contact Information: Email adylk6@r.postjobfree.com,

Location: 6935 Ortega Woods Dr. Unit 12 Jacksonville FL 32244- Phone: 904-***-****

Objective: To obtain a professional employment position, utilizing my skills and abilities that will expand my learning and knowledge by providing opportunity for advancement with professional growth.

Work History

Notary Public – September 2018 – Active (Independent- Certified Loan Signing Agent)

Title and Duties: Notary Public - Commission # HH 322348 Expiration Date 10/16/2026

General Notary Duties: Primary duty to help prevent fraud by witnessing the signing of documents and verifying their authenticity. General Notary Duties: Administering Oaths & Affirmations, Acknowledgements, Affidavits, attesting to photocopies, Certifying contents of Safe Deposit Box, Contract, Depositions, I-9 Forms, Real estate property deeds, Loan signing, Power of Attorney, Vehicle Vin Identification Verifications

Concentrix – July 2022- Oct 2022

Title and Duties: Customer service sales

Assisted Humana insurance members by enrolling them in their 90-day prescription drug mail order pharmacy. Processed prescription drug refills, called doctors’ offices to verify fax numbers, processed prescription drug orders and payments. Educated members of their plan benefits.

Maximus: May 2020 February 2022.

Title and Duties: Economic Payment Representative

Contract –- Project: Internal Revenue Service - Economic Impact payments and Child Tax Credit Payments - Inbound phone calls” Assist taxpayers with information regarding their EIP and CTC payments, providing them with next step instructions for receiving or researching missing payments, answering any frequently ask questions.

Front Row Productions June 2019- February 2020

Title and Duties: Brand Ambassador

Displayed products and samples for many different companies, such as cosmetics drug store brands, Alcohol such as wine, sport beverages, health Juices, and cell phones. Travel to assignment locations set up displays, sample packages, products & materials, engaged with potential customers, asked open ending questions, provide information or education of the products, including product benefits, demonstration of product. Logged customer response, complete required reporting questionnaire, and took photos. Follow retailer policies and procedures.

Independent Home Base Travel Agent - April 2019 – February 2020

Title/ Duties – Independent Travel Agent

Travel Host – Outside agent of Jacksonville, Florida worked as an independent contractor for home base travel. Selling travel packages, for vacations, destination weddings, romantic getaways, and others. Marketing, incoming, and outgoing calls with potential travelers, updating travel systems, reaching out to vendors, processing payments.

Bank of America- Treasury Service Department - Jacksonville, Florida - December 2004 September 2018

Title / Duties: Officer; Treasury Service Advisor.

Provided to high end business clients, held business portfolio of about fifty clients, to provide service to their day-to-day business operations such as payroll, wires, files, ACH, transaction review, legal documents updates, swift products, international banking, Answer phone calls, emails, and fax request. Open and close bank account, processed signature cards, Worked in a metric driven environment. Meetings, conference calls, client visits. Worked with other business partners and vendors. New hire training and development. products. KYC processing, Implementation of products. Customer advocate for resolving issues. Travel to business partners to provide scorecards of business analysis review.

Bank of America - Mortgage Department – Jacksonville, Florida - June 2000 - December 2004

Title/ Duties: Officer: Mortgage Service Representative

Completed mortgage assignments due diligence for document preparation, adhere to compliance, through verification and validation of system entry. Assigned field service agents to confirm status of property, review property condition report for next steps, assist homeowners in delinquent status, completed queries, accepted inbound calls, and made outbound calls.

Bank of America - Dealer Financial Services– Jacksonville, Florida - December 2004- August 1997

Title/ Duties: Automobile & Credit line Customer Service Representative

Accepted inbound calls and made outbound calls, to and from automobile clients, provided service options such as repossession, replevins, refinance. Adhered to bank policies and procedures. Assisted credit line clients with increase approval request.

Bank of America- Card Services - December 1994- August 1997

Title/ Duties: Card Customer Service Representative

Outbound calls from dialer system, worked with delinquent. Collected past due payments, skip trace, review credit report.

Education:

Art Institute of Houston: Houston, Texas Associate of Applied Arts Degree - 1987

Glynn Academy High School: Brunswick, Georgia Graduate 1984

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