Customer Service Real Estate
Resume:
EDUCATION
Bachelors degree in International
Relations and Diplomacy
United States International University
-USIU -Africa)
**** – 2019 Nairobi, Kenya
As an international relations graduate I
possess the following skills that I can
apply as a research officer;
1. Strong research skills, including the
ability to gather data and evaluate
sources
2. Knowledge of research
methodologies and techniques
3. Critical thinking and analytical skills
4. Strong writing and verbal
communication skills
5. Ability to synthesize complex
information and present findings in a
clear and concise way
6. Knowledge of international politics
and current events
7. Ability to work independently as well
as part of a team
8. Ability to manage multiple tasks and
meet deadlines
9. Ability to think creatively and
generate new ideas
10. Knowledge of statistics and data
analysis techniques.
PROFESSIONAL EXPERIENCE
Sagret Hotels
Geust relations officer& Receptionists
2020 – present Nairobi, Kenya
I Perform the following duties and responsibilities but not limited to;
1. Welcoming guests in a friendly and professional way 2. Addressing and escalating customer complaints
3. Providing customer service to guests
4. Handling guest complaints
5. Assisting in developing customer service procedures and standards
6. Creating and following timetables and schedules to maintain duties and responsibilities
7. Providing exceptional customer service to ensure guests have a positive experience
8. Ensuring all guests' needs are met during their stay 9. Collaborating with other departments to ensure
guest satisfaction
10. Coordinating with other staff members to ensure smooth and efficient hotel operations.
Tatu City Limited
Community Representative & Office Admin
2018 – 2020 Kiambu, Kenya
As a community representative I performed the
following duties and responsibilities;
1. Responding to inquiries from community members
and stakeholders
2. Providing administrative support to various
departments within the company
3. Scheduling and coordinating meetings, events, and community engagement activities
4. Maintaining accurate records and databases related to community engagement
5. Communicating updates and information to
community members and stakeholders
6. Coordinating with other departments to ensure that community and customer needs are being met
7. Managing and organizing office documents and
inventory
8. Providing high-quality customer service to all visitors and clients
9. Assisting with marketing and communication efforts related to the company and its projects
10. Collaborating with internal and external partners and stakeholders to achieve company goals and
objectives.
Below are some of the achievements:
Sure, here are the revised statements in past tense: 1. We successfully launched and completed several real estate development projects, such as residential or commercial properties.
2. We effectively communicated with local authorities and community members to gain support and
approvals for development.
Leonella
Muthoni
Research Officer
***************@*****.***
Nairobi
SKILLS
Good time management and
organizational skills
Ability to work in a team
environment and independently
Project management skills
Leadership skills
Effective presentation skills
Proficient in data analysis, critical
thinking.
3. We received positive reviews from customers and stakeholders who had engaged with the company's
services and products.
4. We received recognition or awards for contributions to the local community or industry.
5. We experienced financial success, such as profitable growth and positive earnings.
6. We maintained a strong reputation and standing in the local business community.
7. We maintained a safe, friendly, and welcoming
environment for both employees and visitors.
8. We implemented eco-friendly initiatives to promote sustainability and environmental stewardship.
9. We spearheaded community outreach and
engagement initiatives that made a positive impact on the community.
10. We achieved high levels of customer satisfaction and retention through excellent service and innovation.
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