Jasmine Hayward-Wilson

Phone 1-609-***-****

Email adyljx@r.postjobfree.com

Address Trenton, NJ 08609

CAREER OBJECTIVE

Dedicated and articulate individual adept at analyzing loan applications, assessing creditworthiness and closing loans. Experienced in providing financial advice, developing loan agreements and navigating the loan process. Committed to excellence and ensuring a positive experience for every client.

EXPERIENCE

MORTGAGE SPECIALIST — Cenlar FSB Ewing, NJ, November 2020 - Present

Used consultative selling techniques to advise clients on mortgage loan options and other financial products.

Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

Conducted risk assessment of loan applications and provided recommendations.

Resolved customer inquiries and complaints in a timely and professional manner.

Maintained current knowledge of local and federal laws, regulations and guidelines related to mortgages.

Contacted borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.

Prepared reports to send to customers whose accounts were delinquent and forward irreconcilable accounts for collector action.

Approved loans within specified limits and referred loan applications outside those limits to management for approval.

Conferred with underwriters to resolve mortgage application problems.

Answer telephone

ADMINISTRATIVE ASSISTANT — Agape School Trenton, NJ, February 2019 - August 2020

Screened incoming telephone calls, routing to appropriate personnel.

Maintained files and filing, keeping sensitive information confidential.

Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.

Prepared agendas and materials for meetings and conferences.

Used Microsoft Office Suite to create and revise documents and presentations.

Maintained office inventory by assisting with supply orders.

Made copies of correspondence and other printed material.

Answered telephones to give information to callers, take messages, or transfer calls.

Maintained timekeeping information and submitted and processed payroll.

NURSING ASSISTANT — Penn Medical Princeton, NJ. April 2016 - May 2018

Kept patients' rooms clean and orderly by making beds and wiping down high-touch surfaces.

Documented and reported patient information to the nursing staff.

Answered patient call lights and performed timely services to enhance physical well-being of patients.

Transferred and assisted patients with mobility using various methods.

Took and recorded temperatures, blood pressure and other vital signs.

Collected blood and urine samples for diagnostic testing.

Maintained unit stock levels of supplies and equipment.

Checked vital signs and recorded intake information to monitor patient stability.

Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.

SECURITY SUPERVISOR — Bowles Trenton, NJ, September 2010 - February 2016

Identified and reported security threats, unsafe conditions or hazards, and other emergency situations.

Coordinated with other departments to ensure the safety and security of the facility.

Monitored and maintained scheduled security checks to optimize safety.

Monitored crowd behavior to maintain or restore control throughout venue.

Worked closely and established working relationship with law enforcement agency personnel.

Applied established security protocols to support the safety of personnel and visitors.

Assisted with screens, interviews and hiring of new security officers.

Prepared, filed and submitted various reports to maintain records of observations or occurrences.

Planned security for special and high-risk events.

Trained subordinate security professionals in security rules and procedures.

Attended meetings, professional seminars and conferences to keep abreast of changes in executive legislative directives and new technologies impacting security operations.

EDUCATION

DIPLOMA IN MEDICAL BILLING AND CODING— Sanford Brown institute

Trevose, PA, Mar 2011

HIGH SCHOOL DIPLOMA— Daylight Twilight High School

Jun 2007

SKILLS

Loan Evaluations

Customer Satisfaction

Closing Processes

Complex Problem-Solving

Client Needs Analysis

Critical Thinking

Payment Plans

File Documentation

Microsoft Office

Audit Procedures

Information Updates

Appraisal Reports

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