Service Specialist Software Testing

Jyoti Shintre Page * of *

Jyoti Shintre

Dallas, TX 602-***-**** adylih@r.postjobfree.com

5+ Years of work experience in Software Testing (Manual and Automation) and Technical Support. Well acquainted with all phases of SDLC, STLC and Defect life cycle and well versed with Agile/Scrum methodologies. Experience in Software Testing with Web based applications and Mobile applications. Technical Proficiencies

Areas of Expertise

• Experience functional, non-functional and automation testing.

• Good knowledge on API testing using postman & SoapUI

• Hands-on experience in creating and implementing test plan and test strategy.

• Extensively automated regression test suite using TestNG

• Executed functional testing using Page Object Model(POM) design Pattern to develop comprehensive test cases

• Good Knowledge of Java OOP's Concepts and Programming. Professional Experience

Infosys Ltd USA June 2022-Till date

Test Analyst

Client: T-Mobile

• Performed Functional testing on web applications.

• Utilized Postman to generate URLs for testing purposes.

• Involved in Analysis of requirements, Test case Design, Test Execution and Reporting, Review of Test cases, Defect reporting, Co-ordination with Offshore-Onsite team.

• Utilized 'Splunk' to analyze encrypted data and logs.

• Executed SQL queries to validate the data in Database.

• Orders created are verified using SOAPUI tool

• Implemented automation framework using Selenium Webdriver, TestNG and Maven.

• Managed code repository in Gitlab and built the confluence pages for reference. Marquis Technologies India May 2014 - November 2016 Software Test Engineer

Client: Microsoft January 2015 - November 2016

• Implemented custom automation framework using Java, Selenium Webdriver, TestNG, Apache POI, Mavent and Jenkins. Thereby decreasing the overall manual testing effort by 30%.

• Performed SOAP web services and REST API testing using SOAPUI and Postman tools and built scripts using Groovy.

• Integrated Automation scripts in Continuous Integration tool (Jenkins) for nightly batch run of the Script

• Saved 20% of testing budget by automating regression/functional tests using Selenium Webdriver.

• Managed code repository in SVN and built the confluence pages for reference.

• Performed defect tracking & management in JIRA.

• Ensured that the deliverables are 100% in compliance with business requirements.

• Participated in daily scrum, sprint, grooming, planning, retrospective meetings as part of agile process Client: Nokia May 2014 - December 2014

Platforms Windows

Software & Tools SoapUI, Postman, Selenium WebDriver, TestNG, Jenkins, Austere, HP ALM, Jira, HTML, XML, Maven, SVN, Gitlab

Databases Oracle, SQL Server, MySQL

Programming Language Java

Jyoti Shintre Page 2 of 2

• Wrote over 350 automation scripts in Austere (Nokia proprietary tool) that improved efficiency for a manual process by 90%.

• Reported 400+ bugs thereby increasing the effectiveness of product.

• Collaborated with development team to resolve a technical issue, resulting in a 20% decrease in related bugs.

• Created and executed performance testing and load testing scripts to check the performance & stability of the product.

• Executed SQL queries to validate event action in the backend for Database testing.

• Reviewed and updated Requirements Traceability Matrices (RTM) to ensure 100% test coverage

• Experience in writing Manual Test Cases, Test Execution, Test Scenarios, Test Plans and Defect Management ConferenceCall Services (InterCall) India Pvt. Ltd May 2013 - November 2013 Post Call Service Specialist

• Supported post conference work and ensured that reports are completed and delivered to clients within the given SLA.

• Maintained task updates in Salesforce tool.

Adecco India Pvt Ltd August 2012 - November 2012

Customer Care Officer

• Handled customer Hotmail account privacy and assisted in private and public forums of Hotmail accounts.

• Used Dashboard and PST tools for communicating task updates. Markelytics Solutions India Pvt Ltd October 2008-July 2009 Survey Programmer

• Survey programming for multiple countries and multiple language surveys using tools NEBU, TELESCRIPT and EFS.

• Sample management, quota management and quality checking. Achievements

• Received “Rock Star Award” for Q2 2015 at Marquis Technologies for best performance and efficiency.

• Received appreciation from client and MD for preparing Questionnaires for multiple countries and completing the survey successfully at Markelytics Solutions.

• Independently led whole product testing life cycle. Certifications

Core Java and Selenium QSpider Academy April 2014 - Present Education

Bachelor of Engineering Jawaharlal Nehru National College of Engineering, India August 2009 - June 2012 Diploma in Computer Science and Engineering S.J.P.N Trust’s Polytechnic College, India May 2005 - June2008

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