Software Engineering Training Systems Administrator Test Engineer

Ken Lambert

**** **** ******* ** **** TX 78610

512-***-**** adylhc@r.postjobfree.com

Desktop Support Specialist

System Engineering Training System Administration Cost Control Troubleshooting July 29, 2023

To whom it may concern

Quest Software

Austin, TX

Dear Recruiter,

I am writing to apply for the position of Desktop Support Specialist accompanying your organization. As someone who is looking for the opportunity to work for a company filled with talented, highly qualified professionals. Who can deliver tangible high-caliber IT solutions, while empowering others with ingenuity. I was excited to see your job posting for Desktop Support Specialist

Please review the following highlights from my resume, which demonstrates my skill set:

Demonstration of leadership with Samsung showcasing knowledgeable traits quickly, promoted to trainer within two months due to technical ability in company developed centric-systems

Slashed manufacturing cost by 14%, while simultaneously increasing product fabrication through technical proficiency and the identification of system issues and ensuring optimal technical performance

Adept in prioritizing issues, proactive in identifying risk and developing mitigation contingency plans ensuring issues are resolved so that the organization operates efficiently and effectively without excessive down time, ensuring most critical system server issues are solved

Acknowledgment in support to an excess of 5,000 + end users utilizing integrated software such as; SiMax OI & MOS OI, SiMax and Account creations, Tool EIN/ENO/ECO Attribute add and removals, YMS, Spotfire, Canary, Workplace interlocks, RTPMS, SQL, SOP Creation of standards, Maxigent network monitoring FAB movements and network health adapt to proactively identify areas of needed improvement I’m a versatile team player and capable of working independently to suit the needs of any project. Quest Software, needs a solid, motivated driven hands-on professional who can both effectively take lead thus contribute as a team player. With my multi-faceted experience in this industry, I can say with confidence that, I am the ideal candidate for the job. I am looking forward to meeting with you personally to discuss how, I may benefit your organization. Sincerely,

Ken Lambert

Attachment: Resume

IT Infrastructure Support AD Administration Network Performance Analysis & Monitoring Ken Lambert

1165 Fire Cracker Rd Buda TX 78610

512-***-**** adylhc@r.postjobfree.com

Desktop Support Specialist

Operational Efficiency Configuration Management System Analysis Tier II & III Support I would like to introduce myself as a dedicated IT System and infrastructure professional with a 10+ year track-record of IT accomplishments I’m proud of! Providing exceptional performance in multiple OS configuration environments and migrations advancement to fast-track strategies and additional strength in operational administrative system centric IT platforms. Consistently driving forward excellence through technical business management initiatives. Enthusiastically embracing change while working across teams.

Real time support

Strategic planning /analysis

Production environment

Performance Analysis

Project management

Network analysis

Configuration management

Remote troubleshooting

System continuity

Server administration

Policy & (SOP) Procedure

Operational efficiency

S E L E CTED CAREER HIGHLIGHTS

Slashed manufacturing cost by 14%, while simultaneously increasing product fabrication through technical proficiency and the identification of system issues and ensuring optimal IT performance

HP installing and configuration Windows server and terminals to large global enterprise within a multi-tiered Active Directory forest environments

Demonstration of leadership with Samsung, showcasing learned knowledgeable traits quickly, promoted to trainer within two months due to technical ability in company developed systems

Strength re-engineering, skilled in planning design, inventory control, and budget control EDUCATION & C REDENTIALS

University of Phoenix Bachelor of Science in Information Technology Delta College, Cisco Academy Computer Training Academy, Computer LAN Technician Specialist (CTA) P ROFESSIONAL P L ATFORM

Senior Desktop Support Specialist TX Dept. of Motor Vehicles (TXDMV) CTS (Contractor) Austin TX June – Current

Provided L2 RTS customer IT services statewide, remote services Dell vendor hardware support, Microsoft Windows 10, web based RTS tools, Office 365 enterprise on prem, including all node-relevant peripherals remediation walk-ups and Remedy ticketing and tracking of hardware procurement diagnoses and resolves or escalates preventive, and remedial maintenance L2 & L3 technical support issues for TXDMV sub-Stations in 250 counties through-out Texas.

consistently working a heterogeneous environment, analyze problem management and defect prevention

Responsible for machine provisioning, consistant going migration software support pushed through Ivanti, LANdesk remote support, DOD wipe. Troubleshooting, IT Preventive maintenance, regarding software/hardware, procurement practices supporting over 5,000 + PCs & users Desktop Support Analyst Infineon RHI (Contractor) Austin TX March 2022 – Nov 2022

Provided customer-centric IT services, remote/hands-on desktop/notebook software HP vendor hardware support, patch deployment, and machine customizations, Microsoft Windows 10 & Office 365 enterprise including all node-relevant peripherals remediation for corporate executives’ walk-ups and Remedy IFX ticketing and tracking of hardware procurement diagnoses and resolves or escalates technical support issues

consistently working a heterogeneous environment, analyze problem management and defect prevention practices supporting over 1,456 + executives and Fab users

Responsible for machine reimaging, and migration support software pushed through SCCM. Troubleshooting, IT Preventive maintenance, duties including migration support, remote dameware regarding software/hardware procurement providing remediation for corporate executives’ system administration functions of recorded incidents

L2 & L3 Support Windows Hardening Preventive Maintenance Hands-on Support L2 Desktop Support LCRA Lower Colorado River Authority - Evolvers (Contractor) Austin, TX May 2020 – June 2021

Provided remote and hands-on desktop and notebook software and Dell vendor hardware support and machine customizations, Microsoft Windows 10 & Office 365 enterprise pro including node-relevant isolated software or hardware remediation for corporate executives’ white glove service

Supporting 2,630 + executives plus users, machine reimaging and software pushed through Ivanti. Troubleshooting IT Preventive maintenance troubleshooting duties and upgrades.

Relevant software remediation and hardware supporting parks and GOC end-users + support for Cannon/Ricoh network copiers scanners/Plotters & Desktop scan snaps

Managed existing 2012 R2 Active Directory accounts users and groups AD accounts, including extending appropriate permissions, resetting of passwords and locked accounts

Managed ITSM programs such as Service Now i.e. SNOW tickets remotely setups for WFH when needed L2 Desktop Support Kforce/ SHI / DADS/ HHS & RHI (Contractor) Austin, TX Mar 2019 – April 2020

Multiple back-to-back contracts state jobs upgrading Windows 7 to Windows 10 & MS Office 365 Enterprise new hardware/software reimaging, printer, & network copiers, support for all BYOD personnel,

Tablets, iPhone, & Android phones, switches/routers/and AD server 2012, VOIP phone support, provided setup of Wi-Fi TLS/SSL or AES wireless networks and access points, support for all user company-wide and provided assistance with new office infrastructure user moves and setups system administration functions Field Support/L2 Computer Specialist Lowes/CIT Bank/McGinnis Law - RHI (Contractor) Austin, TX Jan 2017 – Feb 2019

Field Support Lowe’s - 10 locations, handling weekly hands-on preventative maintenance, repairs, hardware checks, IBM Servers, Switches, EAS, TTY, POS diagnosis and troubleshooting of POS machines, printer’s and computer peripheral ordering for 1 region of 10 locations. Worked with customers and purchasing to identify solutions, and obtain quotes for those solutions

CIT Bank – Managed all existing Active Directory accounts users and groups AD accounts, including extending appropriate permissions, resetting of passwords and locked accounts experience working in a highly regulated, quality system-centric environment

Providing remote and hands-on desktop and notebook support Microsoft windows 7 & Citrix VDI, Win 10 including all node relevant software remediation supporting 563 plus users and nearly 60 call-center representatives, machine reimaging all software and imaging pushed through SCCM.

Service Now ticketing system, root cause and resolution documentation and VOIP phone support

Ability to work with little or no supervision to supported CITNET east coast VDI mainstream, contributed effective remediation for internal users windows 7 and 10, MS O365 software, printers, fax machines and scanners, hardware and software support while keeping an accurate procurement inventory.

McGinnis Law – Supporting new user deployments provided authentication configuration to VPN support file- share services, remote, and hands-on onsite support of software and hardware configuration Windows 7, & Windows 10 MS O365 maintained hardware / software reimaging, printer, & network copiers, support for personal, tablets, iPhone, & Android phones, switches/ routers / and AD server 2012 R2, VOIP phone support, provided setup of Wi-Fi TLS/SSL or AES wireless networks and access points, Served 363 plus user’s company- wide and provided assistance with New office infrastructure set-up. Desktop Support Send me A Friend Round Rock, TX 06/2016 – 12/2016

Exceeding tight deadline push for migrating desktop nodes and user profiles from Win 7 to Win 10, supporting Voice over IP phones and network printers, Windows server 2012 Active Directory administration, MS Office 365, Google apps, and Symantec Endpoint, Installs, maintains and provides technical IT support for users.

providing setup of Wi-Fi TLS/SSL wireless networks access points providing workstation remediation and the administration that correlated with /desktop/laptop system and network issues

Ensuring all IT systems asset software comply with standard Federal procurement guidelines compliance according to Sarbanes-Oxley law Act Section 401 and updated inventory audit compliance Senior System Administrator Hewlett Packard- KFORCE (Contractor) Austin, TX 2/2015 – 8/2015

Large integration of multiple Windows server-side technologies MS Exchange including stand-alone nodes 2000, 2003, 2008 R2, and 2012 Rack and stack server architecture and configuration

Established Windows Server Update Services (WSUS) and patch management along with Microsoft Clustering and VERITAS platform configurations

IT Infrastructure Support AD Administration Network Performance Analysis & Monitoring

Facilitated Windows Server Active Directory LDAP, Migrations and Security on all HP ProLiant 380 and 460 blade servers, SCSI, iSCSI SFF SAS/SATA/SSD/SAN and NAS storage area networks, Virtualization for MS web servers VMware 5.0 / 5.5 vSphere, iLo, Lync, and HIPAA certified

Ensuring all IT systems assets comply with Sarbanes-Oxley law Act Section 401, following internal auditing business guidelines assisted the procurement team to determine IT product life cycles and reports

Successful network reengineering installing/configuring Windows server 2012 to a global enterprise within multi-tiered network environments

SAS System Engineer Samsung Austin Semiconductor Austin, TX 5/2011 – 2/2014

Manufacturing FAB equipment ensuring restoration to full automation L2/L3 support to an excess of 5,000 + users. Displayed solid communication and collaborative efforts ensuring personnel understood the process

Demonstration of leadership with Samsung, showcasing knowledgeable traits quickly, promoted to trainer within two months due to technical ability in company developed systems

Responded through appropriate action, detailed analyzation, and remedial implementation to malfunctioning FAB equipment

Slashed manufacturing costs by 14%, while simultaneously increasing product fabrication through technical proficiency and the identification of system issues and ensuring optimal performance in technical performance

Adept in prioritizing issues, proactive in identifying risk and developing mitigation contingency plans ensuring issues are resolved so that the organization operates efficiently and effectively without excessive down time, ensuring most critical system server issues are solved

Provided end-to-end environment-appropriate support utilizing best practices and documented procedures while Develops, documents, publishes and provides status communications building rapport and eliciting problem details from customers contributing to team dynamics and successes T E CHNICAL P ROFICIENCY

OS Systems 8+ years of enterprise class software experience. Microsoft Windows Server 2003/2008R2/2012, Active directory, Group policy OUs/GPO, LDAP, MS Exchange 2007 administration and HP terminal server management administration, proficient in supporting Windows Server environment and network node applications; OS MS Windows 7, 8.1 and 10 minor support with SQL, iMac OS version support from 10.4.7 to 10.6.3, SCCM, VMware 5.0 / 5.5 -vSphere, VMware / VDI, Asset procurement, and HIPAA compliant, InfiTrack, MS Share point, BMC Remedy, IFX intranet support tools, IDMS, eportal Applications MS Office 2010/2013/2016/2019 & O365, Project, Word, Excel, Access, PowerPoint, Visio, Lync, WebEx, Acrobat Reader/Manager, PDF creator, ACT 2000, AD Aware SE, Goldmine, Norton ghost, STS Merch, RHOM, COMS, Microsoft System Centre, McAfee Enterprise Security and Endpoint, Anti-Virus suites, Micro Trend, Symantec Endpoint enterprise addition and, Kaspersky Internet Security suites, Remedy, Service Now ticketing system, RDP, Cisco Jabber & Lync, MS Office Communicator, Windows Teams, Zscaler, WebEx, Cisco DUO, Cisco IP Communicator, Cisco Any connect, MDT, MS USMT, Ivanti, Iron Mountain, Dameware, BeyondTrust Bomgar, LogMeIn, NextCloud, IArm, Sherpa backups Network Equipment Support for Cisco Wi-Fi technologies Wi-Fi both g/n dual band routers & access points, Cisco Pix firewall, Cisco Catalyst 2900 and up Series switches, Cisco Series Routers 1700, 2500 and 2600 SFF SAS/SATA/SSD SAN/NAS, SCSI, iSCSI, Ilo, POE VOIP Cisco Phones & IDF Closets, Cisco Finesse, LANDesk

Networking

Services

TCP/IP, DNS, DHCP, SMTP, SNMP, VPN, FTP, Telnet Terminal Service, Minor Power Shell scripting, SQL, Linux, NTP configuration, Citrix

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