JAMES MICHAEL MULLENAX

Ben Wheeler, TX *****

903-***-****

adyles@r.postjobfree.com

WWW: Bold Profile

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Recruitment and Hiring

Verbal and Written Communication

Documentation and Reporting

Revenue Forecasting

Employee Development

Hiring and Training

Administration and Reporting

Problem Resolution

Cost Control

Technical Proficiency

Performance Tracking and Evaluation

Complex Problem Solving

P&L Oversight

Computer Skills

Professional and Courteous

Customer Relationship Management

Customer Service

Calm Under Pressure

08/2022 to Current

DAY TRADER AND FINANCIAL ADVISOR

Ben Wheeler, TX

Self Employed

Executed equity, option, mutual fund, UIT, fixed income and alternative investment trades. Mentored junior traders on strategies and best practices. Executed complex options orders.

Supervised daily asset movement, new account development and trade review. Identified opportunities for improvement and increased efficiency in brokerage operations. Made bids and offers to buy or sell securities.

07/2008 to 08/2022

ELDER CDJR

Athens, TX

Service and Parts Director

Recruited and trained new employees to meet job requirements. Held regular one-on-one meetings with employees to review performance and priorities and provide feedback. Reviewed completed work to verify consistency, quality and conformance. Planned and delivered training sessions to improve employee effectiveness and address areas of weakness. Resolved customer inquiries and complaints requiring management-level escalation. Analyzed business performance data and forecasted business results for upper management. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Planned and led team meetings to review business results and communicate new and ongoing priorities. Implemented processes to improve customer satisfaction and retention. Monitored worker skills and training to correctly delegate assignments for maximum performance. 12/2019 to 05/2022

ELDER CEDAR CREEK CDJR

Gun Barell, TX

Service and Parts Director

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Recruited and trained new employees to meet job requirements. Reviewed completed work to verify consistency, quality and conformance. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

SUMMARY

SKILLS

EXPERIENCE

Interviewed prospective employees and provided input to HR on hiring decisions. Evaluated individual and team business performance and identified opportunities for improvement. Analyzed business performance data and forecasted business results for upper management. Remained calm and professional in stressful circumstances and effectively diffused tense situations. 06/2005 to 07/2008

ALLEN SAMUELS EAST TEXAS DODGE, CHRYSLER, JEEP, & RAM Tyler, TX

Automotive Technician

Completed repairs and maintenance to major vehicle models to meet safety specifications. Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs. Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs. Searched within service and maintenance manuals to perform repairs and diagnosis. Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.

Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed. Conducted routine servicing on fuel, electrical and cooling systems. 05/2000 to 06/2005

ELDER CDJR

Athens, Tx.

Automotive Service Technician

Adjusted, repaired or replaced defective automotive parts. Inspected vehicles to assess damage and plan for repairs and new parts. Repaired transmissions, engines, coolant systems and suspension systems on vehicles. Tested electronic components and computer controls with specialized devices. Completed repairs and maintenance to major vehicle models to meet safety specifications. Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs. Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs. Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.

Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed. Conducted routine servicing on fuel, electrical and cooling systems. HIGH SCHOOL DIPLOMA

Natchitoches Central High School, Natchitoches, LA ASE Certified, Master Automotive Technician - 1999 to 2008 FCA Certified Master Automotive Technician - 2005 to 2008 FCA Certified Master Automotive Service Manager - 2008 to 2022 Certified CumminsEngine, Cummins - 2005

FCA Certified Diesel Master

Published Writer, Turbo Diesel Register Magazine - 2008 Board Member, TJC School of Automotive Technology - 2010- 2022 EDUCATION AND TRAINING

CERTIFICATIONS

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