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Customer Service Assistant Manager

Location:
Baltimore, MD, 21222
Posted:
July 29, 2023

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Resume:

Matthew J. Schultz

Baltimore County, MD • 410-***-****

adylem@r.postjobfree.com

CAREER OVERVIEW

Worker with 20 years’ experience in customer service and supply industry; independently and teamwork. Looking to work in a company with purpose and possibility to use my skills and knowledge acquired in previous jobs and hobbies. EXPERIENCE

CSX - Baltimore County, MD Oct 2022 – May 2023

Conductor

• Coordinate switch engines crews, placing train parts to facilitate loading and unloading, make precise adjustments in moving the controls of a vehicle to exact positions needed.

• Ensure compliance with train orders, signals and railroad rules and regulations for safety operations and the Federal Railroad Administration (previously learned in a month training).

• Inspect equipment on cars prior to departures.

• Receive and Transmit information by radio.

• Assist and instruct train crews to couple and uncouple cars, operates switches, and minor repairs to railcars.

• Maintain awareness of surrounding area to ensure rail safety.

• Road trips, Outside work in different weather conditions balancing and climbing outside the rail equipment, walking long distance for visual inspections.

United States Postal Service - Baltimore County, MD Jul 2004 – Jul 2021 Rural Letter Carrier

• Training new hires on Customer Service Procedures, Filing Mail, solving issues and driving.

• Arranged letters and parcels for 800 business and household deliveries/pickups per day.

• Collect revenue for the U.S. Government and other businesses through sales and receipts of secure mail and parcels.

• Customer Service oriented with the ability to quickly diffuse and assist with a multitude of different customer issues.

• Maintain and complete all administrative tasks required for daily and special requirements.

• Keep accurate account of active addresses and noting the special needs of the customers at those addresses.

• Operate postal vehicles guarantee safety.

• Provided customer support and excellent service to customers on my routes. Walmart – Baltimore County, MD May 2005 – Feb 2006. Backroom Assistant Manager

A&P Tea Company - Baltimore County, MD Sep 1999 – Jul 2004. Deli Manager (Aug 2001 – Jul 2004).

Cashier (Sep 1999 – Aug 2001).

Saint Joseph Medical Center –Baltimore County, MD Summers 1997, 1998, 1999. Volunteering Store Room

EDUCATION

University of Maryland Baltimore County - Catonsville, MD Chemical Engineering 3 years

Archbishop Curley High School

Diploma 2000

ADDITIONAL

Programs: Microsoft Word, Excel, Adobe Photoshop.

Languages: English, Spanish, HTML.

Hobbies: Welding, Metal & Wood working, Electronic Fabrication, Glass Blowing & Gardening.



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