Customer Support Teacher Aide

SOWMYA KOTRIKA

Rochester, New York-USA

Phone No: +1-585-***-****

Email ID: *********@*****.***

Status: USA- Green Card Holder.

Current Summary: Working as a Teacher Aide at Good Shepperd School (Henrietta School District). From (Oct 2021- Till date). Responsible for supervising, educating and supporting students to help them accomplish learning benchmarks. My duties include planning lessons that target specific skills and concepts, managing classroom behavior to keep all students engaged in the lesson and providing individual support and feedback for their students. WORK EXPERIENCE

Teacher Aide

10/12/2021 to Present

Good Shepherd School

Henrietta, NY School District

Implementing the Teacher’s lesson plans and maintaining daily classroom schedules.

Supporting each child’s social, emotional and intellectual growth and development.

Ensuring the wellbeing and safety of children at all times.

Assisting students with assignments or difficult concepts. Maintaining communication with staff and faculty regarding the progress of each student.

Help with the management of the classroom management

Aide in creating and implementing age-appropriate lesson plans and activities

Help maintain a clean and orderly classroom

Monitor students to ensure their safety and make sure that school and classroom policies are enforced throughout the day. This helps children learn to follow rules properly and stay safe. Technical call-coordinator.

01/2003 to 02/2005

Devi Communication Systems Pvt Ltd-

Hyderabad- India

Devi Communication Systems Pvt Ltd in Hyderabad is one of the leading businesses in the EPABX AMC-Cox. Also known for EPABX Dealers, EPABX Repair & Services. As a call coordinator I was handling major product vendors and customers to provide product sales and repair services support. Also, building customer support for the Annual maintenance service provided by the company. Contributed to increase Company sales by maintaining customer sales & service satisfaction. Based on customer feedback, I was able to provide technical analysis to internal design teams to improve products.

SKILLS

Soft Skills:

Regular Reporting

Coordination & Communication

End user requirements

Customer Feedback forms

Internal Feedback

Technical Skills

APTECH-E-Commerce, Communications and Personality development.

MS Word, Excel, Teams, Outlook.

EDUCATION

H.K.E.’S Engineering and Polytechnic college

Diploma in Computer Science & Engineering-

Indian Institution of Engineers.

Degree in Computer Science Engineering

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