Customer Service High School
Resume:
KAITLYN
BOHANNON
***********@*******.***
Elgin, OK 73538
Focused professional creates memorable and delicious baked goods. Creates custom cookies that exceed customer specifications. Hardworking individual offers great task prioritization and time management skills. Customer-savvy baker accustomed to demanding work with little downtime. Excellent interpersonal and time management skills. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. PROFESSIONAL SUMMARY
Kaitlyn Bohannon - Home Baker
Elgin, OK • 08/2020 - Current
LuLaRoe - Sales Consultant
Iowa Park, TX • 12/2018 - 12/2020
WORK HISTORY
Complied with health and safety codes to protect staff and customers.
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Packaged and labeled baked goods with accurate descriptions and ingredients.
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• Frosted and iced cookies.
Filled out inventory and production sheets and informed head baker of stock levels.
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Resolved customer concerns with positive approach and constructive strategies
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Managed customer service operations, including taking orders and resolving complaints
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Analyzed customer preferences to design and create tailored products
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Maintained sense of urgency in answering customer questions and requests through email or voice messaging
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Used consultative sales approach to understand customer needs and recommend relevant offerings.
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• Responded to telephone and in-person requests for information. Followed up with existing customers to provide additional support and address concerns.
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• Provided sales and customer service assistance to walk-in traffic Retained consistent client base by conducting market research to develop brand strategy
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Presented clothing using interactive materials such as videos, charts and slideshows
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Fulfilled orders and sourced products to meet rigorous customer delivery schedules
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Maintained sense of urgency in answering customer questions and requests through email or voice messaging
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SKILLS
• Operational Processes
• Time Management
• Spoilage Control
• Adaptive and Creative
• Prepare Materials
• Effective Planning
• Process Knowledge
• Quick Learner
Vernon College
Vernon, TX • 12/2010
Associate of Arts: Cosmetology
Iowa Park High School
Iowa Park, TX • 05/2008
High School Diploma
EDUCATION
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