Customer Service Production Operator

SUMMARY

Hardworking, high performing and highly motivated professional. Skilled with extensive years in customer service and warehouse production. Seeking to secure a challenging position in a reputable organization to expand my learning, knowledge, and skills.

QUALIFICATION & SKILLS

Communication Computer Knowledgeable Cash Handling Microsoft Applications

Customer Memberships Warehouse Safety Technology Expert Leadership

EXPERIENCE HIGHLIGHTS

Warehouse – Manufacturing – Production Operator

●Prepare, process, inspect, and packaged commodities and/or finished products

●Monitors and respond to basic functioning needs of area equipment such as line speed, feeding product, line clearances, loading or unloading materials

●Adhere to all SOPs, cGMPS, plant quality, safety, and documenting systems required

●Monitored material systems for fault-free operations to ensure safety for employees

●Performs basic adjustments on various machines, quality checks of the line

●Responsible for keeping line clean of any debris always

Customer Service – Hotel Front Desk – Support Associate

●Handled customer and tenant requests for information and services

●Responsible for reservation booking of the rooms and collecting cash or card deposits

●Answered incoming calls; promoted hotel and all amenities to potential guest

●Responded to telephone inquiries by providing quality service to customers/associates

●Pioneered new accounts and maintain a strong, growing customer base

EMPLOYMENT HISTORY

●Pfizer – Production Operator – Rocky Mount, NC 06/2020 – 10/2020

●Cummins – Production Operator – Whitakers, NC 06/2019 - 04/2023

●Sam’s Club – Customer Service Associate – Rocky Mount, NC 2014 - 02/2019

●Travelers Inn Hotel – Hotel Concierge – Goldrock, NC 2013 - 2014

●Safelite Auto Glass – Assembly Line Operator – Weldon, NC 2010 - 2014

EDUCATION & TRAINING

●Nash Central High School – Rocky Mount, NC – Graduated – HS Diploma – May 2010

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