Customer Service Assistant Manager
Resume:
KYRSTIN BOONE
*********@*****.*** 214-***-**** Rockwall, TX
PROFESSIONAL SUMMARY
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
SKILLS
Recruiting and interviewing
Employee performance evaluations
Search Engine Optimization
Google Drive
Staff supervision
Project Management
Business administration
Employee scheduling
Training
Sales growth
Operations management
Business planning
WORK HISTORY
Assistant Manager Tjmaxx – Rockwall, TX
07/2022-current
Accountable for Operations, Customer Service and Human Resources within a high volume store.
Develop creative plan to increase store sales.
Manage store expensive control and payroll to optimize business.
Focus staff on Loss Prevention priorities.
Ensure every customer has a positive shopping experience
Recruit, train, develop and manage a large team of associates
Assistant Manager Designer Shoe Warehouse - Garland, TX 04/2021 – 07/2022
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Increased sales 10% from last year.
Assistant Manager Designer Shoe Warehouse - Mesquite, TX 02/2019 - 04/2021
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Managed under 5 million store; increased sales by 5% from year prior.
Sales Supervisor Designer Shoe Warehouse - Dallas, TX 07/2017 - 02/2019
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Monitored daily sales operations and served as informational and procedural resource to team members.
Supervised team of twenty employees within areas of customer service, cash handling, inventory, sales and data entry, skyrocketing customer service rankings.
Increased reward sign ups 15-20% daily.
Marketing Assistant Part Time John Kenney - McKinney, TX 04/2018 - 06/2018
Received and made high volume calls and emails increasing business 5%: prior to joining team.
Created engaging content for Pinterest, Facebook and Instagram.
Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
Lead cashier Designer Shoe Warehouse - Frisco, TX 07/2016 - 07/2017
Maintained stock within optimal levels to meet expected customer and sales levels.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Helped customers complete purchases, locate items and join reward programs.
Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Increased data capture with new enrollment opportunities 20% by showing team other ways of talking to customers.
Sales Associate Designer Shoe Warehouse - Garland, TX 07/2014 - 07/2016
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Maintained customer satisfaction with quick and professional handling of product returns
Seasonal Sales Associate Kohl's - Mesquite, Texas 11/2013 - 01/2014
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new and potential customers.
Achieved perfect attendance and on-time record.
EDUCATION
Lakeview Centennial High School, Garland, TX 07/2014
High School Diploma
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