Customer Service Representative

NATALIE JOHNSON

*** ********** **, ****** ****, TX 78133

Cell 830-***-****

Email: *************@*******.***

SKILLS/STRENGTHS

Windows, Quarto Pro, Adobe, Word, Quicken, All Line Adjuster Certified and Certified Excel 07

Customer Service and Public Relations experience

Maintaining an organized environment for work productivity

Production of altered art for resale

Certified Veterinary Technician

Ability to work independently with minimal supervision

Positive attitude and able to quickly process new information

EXPERIENCE

PNC Bank, New Braunfels, TX (September 2020 – present)

CUSTOMER SERVICE REPRESENTATIVE

Take customer calls to address any concerns regarding their banking accounts that include high level personal information

Responsible for any maintenance done on personal checking and savings accounts of customers such as: closing accounts, updating information, going over overdraft fees, fee refunds, reporting lost/stolen debit cards, ordering personal checks, filing disputes, transfer money between accounts, order new debit cards, title changes to accounts, issuing PINs to customers and clearing out lockouts to accounts

Expected to keep up with and inform customers of any company policy changes regarding their accounts such as: explaining money management, looking at other possible account options with customers, fee scheduling, updates to mobile banking app, new offers, going over account information and charges to customer accounts

Online Banking trained – Tier 2: able to walk customers through online banking enrollment, externally linking accounts for money transfers, setting up auto transfers, using Zelle

File Security Incident Reports (SIR) when customer is a victim of Identity Theft

Responsible for identifying customer and performing proper KYC (know your customer) prior to providing them any information regarding account information

Sanctuary For Animal Rescue and Adoption, Seguin, TX (August 2018-March 2020)

ASSISTANT

In charge of cleaning and maintaining stalls

Provided medical care when needed

Reviewed and submitted employee payroll; worked in Quick Books

Accountable for any admin work that needed to be done such as faxing, filing, answering multiple phones, scheduling and media work

Central Texas Metal Roofing Supply, Seguin, TX (November 2017-May 2018)

DISPATCH AND ACCOUNTS RECIVABLE

Mapping and dispatching drivers for deliveries

Assisting with production

Accounting and payroll

Providing customers with custom roofing bids

Copart, New Braunfels, TX (October 2015-2017)

CUSTOMER SERVICE REPRESENTATIVE

Assisting buyers with online car auction and taking payments

Money management

Helping insurance adjuster get assignments entered

Work alongside shops and setting up third party inspections

Taking incoming and making outgoing calls to schedule cars for pick up

Ashley Furniture Store, New Braunfels, TX (October 2013-2015)

REF/CANCELLATION COORDINATOR/ACCOUNTS PAYABLE

Assisted customers

Worked on recovering customers after they had a bad experience

Assisted with data and customer sales

Processed refunds, cancellations and discounts

Maintained/updated cancellation and discount logs

Leo Square, San Marcos, TX (May 2012-September 2013)

MANAGER

Assisted with eBay and Amazon sales, as well as customer service

Placed orders and organized marketing for the store

Kept the records from PayPal and in store sales

Maintained accounts and invoices/Accounts Payable

Kholes, New Braunfels, TX (November 2010-2012)

CUSTOMER SERVICE

Assisted customers with payments and purchases

Helped create activities designed to enhance the level of customer satisfaction

Knowledge and education of various products to help in assisting customers

Additional Work History San Antonio area, TX 2006 to 2010

2010-2011 Creek View Veterinary Clinic, Vet Technician

2008-2010 Dean Word, Office Assistant

2003-2007 Comal Animal Clinic, Vet Assistant

EDUCATION/ACHIEVEMENTS

Livestock Associations: AQHA, AQHJA and TCLA

New Braunfels High School: FFA President, FFA Historian, Art Club and Leadership of New Braunfels

Mid Texas Symphony Deb.

New Braunfels Historic Museum

The Adjuster Academy of Texas

References available upon request

Contact this candidate