Customer Service Representative

Cynthia Volcan

347-***-**** Springfield Gardens, NY *************@*****.*** US Citizen

Executive Summary: Energetic and optimistic customer service representative with a diverse background within the service industry.

EDUCATION

Cuny School of Professional Studies

New York, NY Bachelors of Science in Business 2024. GPA:3.6

Queensborough Community College Queens, NY Associate in Liberal Arts & Sciences 2012 GPA:3.4

EXTRACURRICULAR ACTIVITIES

Big Brother and Big Sister of East New York

•Painted murals in the Pediatrics ICU unit

•Mentored students

•Organized trips and activities

WORK EXPERIENCE

United States Postal Service Long Island, NY August 2016 – Present

Window Clerk

•Receive the inbound letters and parcels

•Sell postal items such as postal cards, revenue stamps, and stamped envelops

•Maintain records and files, and execute the report submissions

•Dedicatedly handle window transactions

•Sort letter and flat to correct scheme

•Handle documentation claims and provide window assistance to customers

Resort World Casino Queens, NY July 2019-October 2020

Banquet Cashier

•Assisted with the complete setup and breakdown of the banquet area

•Maintained composure in a fast- passed environment

•Relay food and beverage orders

•Anticipated guests’ need and exceed customer service expectations

•Maintained a high level of cleanliness and awareness of sanitary practices

•Put in orders and help relay orders to bartender

Swissport Queens, NY November 2015 – August 2016

Supervisor (Terminal 4)

•Checked in passengers

•Supervised staff and operations

•Inserted data to files for flight history and perform edits • Dealt with passenger ticket problems and verify payments.

•Printed passenger information list and paperwork for flight

•Verified visas and passports

•Checked passenger’s luggage weight according to airline guidelines

•Processed new memberships or renewals, and provided general member support

IAT Hostess (Kimco) Queens, NY November 2014 – November 2015

•Directed passengers to TSA counters

•Control congested at check point

•Verified passenger's boarding pass or passport

•Assisted passengers in INS /customs

•Guided passengers to correct airlines and terminals

•Provided information on directory/ assist passengers with custom forms and immigration

Macys New York, NY June 2010 – February 2016

Administrative Support Team

●Assisted with answering phones and redirect calls to proper extensions and managing multiple lines

●Assisted customers with taking messages, sending or making memos

●Entered information into a program or database (appointments, contact information, customer records) ● Assisted executives with the customer complaints.

●Resolved customer issues including billing issues and track customer shipments.

●Worked in various departments based on need, including: Executive Office, Building Services Office, Sales Floor, Lost & Found and Information Desk

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