**** ********* ****** #***

Silver Spring Md *****

Phone: 202-***-****

E-mail: adyl96@r.postjobfree.com

RICHARD ASARE

Objective

To secure a challenging position as a Tier 3 System Administrator / SCCM Engineer with a firm that allows growth potentials.

Clearance Level

Public Trust Active

Skills

Build and Configure SCCM servers

Build and Configure MBAM Server for BitLocker Management.

Build, troubleshoot, and configure desktop and laptop PC’s: Dell, HP, Toshiba, and Compaq

Install, troubleshoot, and configure various applications: Microsoft Outlook, Excel, & Word, etc.

Active Directory service 2003, 2008, 2008 R2. 2012 R2

DNS, DHCP.

Remote desktop and VPN Connection.

Installing and configuring Windows server 2003, 2008, 2008R2 and 2012R2

Deploying OS through SCCM

Installing, configuring & administrating File servers in windows server 2008, 2008 R2.

Installation & configuration of Certificate Authority and ability to create and renew certificates for servers.

Assign permissions, reset passwords create group policies, and Manage user accounts in Active Directory

Create trouble tickets and generate reports using Remedy

Create trouble tickets and generate reports using Service Now

Configuring and troubleshooting TCP/IP connectivity issues.

Configure Outlook clients to connect to Exchange servers.

Applications Support and Upgrade (MCKESSON HPF, GE CENTRICITY BUSINESS and MEDCONNECT. ETC)

Experience with Altiris Management console (Installing Microsoft Patches and applications)

Provides support to users and tracks work in BMC Remedy

Experience

08/2019 - Present. Prism / United States Department of Justice

SCCM Engineer / Administrator

Designed, built, tested, configured and implemented SCCM 2012.

Designed, built, tested, configured and implemented MBAM Server to Integrate with SCCM 2012 for BitLocker Management.

Upgraded from SCCM Version 1910 to SCCM Version 2010. Microsoft Endpoint Configuration Manager.

Created BitLocker Management Control Policy

Implemented WSUS/SCCM integration and created a monthly phased patching process.

Perform software distribution and patch management to Windows PC's, laptops, and servers

Provide functional and technical written evaluations of products and operating system upgrades and patches

Perform 3rd level support, identifying root cause with strategic solutions to problems

Develop, organize and maintain standard operational procedures

Create desktop/laptop build processes for domestic /global sites

Create and maintain systems documentation for testing and validation

Create and communicate systems and application standards

Maintain workstation security using various technologies such as endpoint protection software, data encryptions, application whitelisting, and others

Function as the lead engineer for the implementation and Tier 3-level support of Microsoft SCCM 2012 in an environment which consists of over 15,000 user desktop workstations, laptops, and servers

Utilization of change management/change control processes and procedures

Manage application package creations, and deliveries through SCCM

Perform routine software updates to enhance functionalities and security

Knowledge of Microsoft SCCM 2012’s: Architecture, Sites, Collections Distribution points, SCCM database, Windows Server 2008R2+Active Directory, MDT deployment technologies

Support the Operating System (OS) patching infrastructure such as WSUS as it applies to mandatory security updates to the enterprise in addition to offering recommendations for improving/enhancing the current software distribution processes and procedures

Deploy security updates using SCCM Software Update Point (SUP) and Windows Server Update Services (WSUS).

Built and maintained a standard image with application selection.

Created tools to easily repair WMI and SCCM clients remotely.

Collaborated with application owners and business relation managers to gather requirements for application deployments.

Involved in Installation, Configuration, and Maintaining of Microsoft Windows 2003/2008/2012 Servers, and Microsoft Active Directory Services.

Documented procedure to implement into the production environment.

Planned, configured maintenance and administration of window system.

Installed and managed Microsoft Office 365 on all workstations.

Performed installation, configuration, and administration of Windows 2008 R2 & 2012.

Experience

04/2018 - 08/2019. Gama 1 Technology / Department of Commerce NOAA NESDIS

Desktop Support Engineer III / SCCM Engineer

Design, implement and manage complex SCCM 2012 Windows 7 and Windows 10 Desktop solutions.

Responsible for building SCCM server

Implement and Manage Enterprise Desktop and Data Center Transformation solutions

Work with customers, on and off site, to achieve and exceed goals and objectives

Provide excellent written and verbal documentation and reporting

Cooperate and collaborate with colleagues in a team-oriented environment

Troubleshoot OSD task sequence errors with SCCM 2012

Image support for Windows 7 and Windows 10 desktops and laptops

Create end user and technical documentation

Troubleshoot SCCM 2012 Client Issues

Windows 7 and Windows 10 64 bit troubleshooting and best practices

Create SCCM 2012 Application Deployments and Packages

Deploying OS through WDS and MDT

Create custom SCCM reports with SCCM 2012

Capture and Restore user data using Microsoft USMT

Examine SCCM 2012 Client and Server Logs

Add, Delete, Modify and Move Active Directory user/computer accounts

Ensure Windows 10 Baseline Compliance

Create, Delete, Modify and Move SCCM collections

Deploy SCCM 2012 Client agent on Windows 7 and Windows 10 Machines via SCCM 2012 Console

Monitor and troubleshoot SCCM 2012 Deployments, Applications and Task Sequences

Responsible for Creating NOAA NESDIS Baseline Image.

Create Documentations for Tier 2 Desktop support on how to image new Workstations and Reimaging old workstations.

Configured OSD and PXE booting for master image.

Configured Windows Updates and software delivery procedures.

Senior Desktop Engineer III / System Administrator

Responsible for providing 1st level / 2nd level/ 3rd level support to end-users in troubleshooting and resolving PC/Server problems.

Handle the tasks of creating, documenting, publishing, and communicating policies and processes that impact the life cycle of the PC

Perform installation, configuration, migration, upgrading and maintenance of desktop PC/Server, software and related peripherals

Develop as well as implement application test plans, including both integration and full system test plan

Review and provide input to team members and managers on issues related to patching, integration, application delivery, and on-line documentation

Create build specifications to ensure proper direction during testing, and implementation of the life-cycle of PC

Create Baseline Images for NOAA NESDIS

Run Sysprep and Capture images with Sccm on a VMware.

Troubleshoot Network Connectivity Issues.

Setup Video Teleconferencing and WebEx for meetings.

Troubleshoot DOD CAC Card issues for users using Active Client.

Configure Dell laptops to use DOD CAC Card for McAfee Encryption login.

McAfee E-policy Administration.

Created hardware independent master image for desktop refresh/domain migration.

Team Lead on the NOAA NESDIS Refresh Project.

Provided training and support for Windows 7 and Windows 10 desktops and laptops

Provided best practice guidance on setting up and maintaining a solid patching solution using SCCM

Configured PC's for networks and performed break/fix troubleshooting and resolution

Provided software support for Microsoft Office applications

Performed hardware, printer, and network installation and support

11/2009-02/2017 Dell Inc. / Medstar Health

Desktop Support Engineer

Perform software distribution and patch management to Windows PC's, laptops, and servers

Build and capture Golden Image.

Creates Applications, Packages and Task Sequence for Deployment

Troubleshoot SCCM 2007 Deployments, Applications and Task Sequences

Manage Windows and Office Update with SCCM by creating ADR.

Responsible for configuration of all newly purchased workstation/servers.

Installation and configuration of TCP/IP/ DHCP/WINS and DNS

Network printers’ configuration and installation

Hardware and software installation, upgrade and support.

Setup of Local Area Network Training rooms

Manage Hospital network back-ups. (TSM)

Worked on Upgrading Applications: (MCKESSON HPF, GE CENTRICITY BUSINESS and MEDCONNECT ETC)

Installing and configuring Windows server 2003, 2008 and 2008R2.

Assign permissions, reset passwords create group policies, and Manage user accounts in AD.

Provide technical expertise in troubleshooting various Microsoft and Clinical specific applications.

Worked with interdisciplinary team including Executives, Doctors, Nursing, Pharmacy, Lab, Site Facilities.

Applications Support and Upgrade (McKesson HPF, GE Centricity business and Medconnect). Installed and upgraded Microsoft office products on user’s workstations.

Advanced knowledge of all aspects of applications and systems supported.

Configured network PC's and Laptops with Windows 2000, XP Operating systems

Imaging computers through SCCM and Altiris client.

Have 10 years’ experience working with dell computers.

Experience troubleshooting between Exchange server and outlook Client.

Troubleshoot Microsoft office Applications.

Lead Technical team on all company projects.

3/2009-10/2009 PEROT SYSTEMS INC

Desktop Support Engineer

Technical Support (Level 3)

Provide support for Windows 2000/XP systems, provide problem resolution and service request actions for desktop workstations, laptops, peripherals, and Blackberry devices.

Provide technical expertise in troubleshooting various Microsoft and Clinical specific applications.

Create trouble tickets using Remedy and Remedy Change Management.

Install and configure PC hardware and software.

Installation and configuration of Network printers

Troubleshoot laptops and desktop computers

Configure remote desktop connection on workstations.

Installed, maintained and administered Altiris Deployment Solution.

3/2007-10/2009 Teksystems \ Medstar Health Inc

Desktop Support Technician

Troubleshoot user’s workstation, wins 2000 professional and win xp professional.

Part of a team that migrated from GroupWise to Outlook Add new computers to the domain

Part of a team that rolled out windows 2000 to winxp pro

Installation and configuration of PC hardware and software

Created and administered windows based user accounts.

9/2005-3/2007 Georgetown University Hospital Washington Dc

Desktop Support Technician

Part of a team of technical associates employed by Hewlett-Packard providing comprehensive and in- depth technical support for over 5000 users for Georgetown university hospital

Produced a testing plan and implemented the testing of all software for all legal projects

Converted all legal paper documentation to electronic through a document management system

Created jobs and patch management along with software maintenance in Altiris express deployment

Train selected groups on how to troubleshoot desktop application problems

Altiris deployment console, Remedy

Provided daily support to clients on network

Pc repairs

Install and configure PC hardware and software.

Installation and configuration of Network printers

Troubleshoot laptops and desktop computers

Configure remote desktop connection on workstations.

Sopohs safeguard encryption

4/2001-08/2005 PATTON BOGGS LLP Washington Dc

Desktop Support Technician

Pc repairs

Install and configure PC hardware and software.

Installation and configuration of Network printers

Troubleshoot laptops and desktop computers

Configure remote desktop connection on workstations.

Education

06/1982 – 06/1989 SWEDRU SECONDARY SCHOOL “O” and “A” Level Certificate.

06/1999 – 05/2003 University of Maryland, University College. Bachelor’s Degree.

Microsoft Certified Systems Engineer, MCSE

Microsoft System Center Configuration Manager (2016)

Microsoft Endpoint Configuration Manager. (2019)

CCNA

Network +

Microsoft Certified Professional, MCP (Windows 2000 Professional and Server)

Microsoft certified Technology specialist MCTS Windows 7/ server 2008

A+

References Available Upon Request

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