Data Entry Customer Service

TERRIE LONG

Phone 515-***-****

Email: ********@***.***

EMPLOYMENT HISTORY

**/**** – 5/2023 Front Entrance Screener - VA Hospital, Des Moines, IA

High level Customer Service; Receptionist and Information Clerk

Be visible and observant in a stationary position upon entry at all times greeting staff, guests, and vendors in a courteous and attentive manner

Exhibits strong communication skills in all interactions

Calm, polite and professional behavior

12/2021 – 06/2022 Clerical Support – The ARC of Iowa (AARP), West Des Moines, IA

Receive data and review it to locate and correct data entry errors using organizational skills and flexibility

Compile and verify the accuracy of data before it is entered. Shared tools and materials for this function as part of a team

Compare data and detected errors using source documents 06/2019 – 03/2020 Patient Care Assistant (PCA) – Right At Home, West Des Moines, IA

Monitored the condition of people with disabilities or chronic illnesses to keep the clients safe during the night

Worked in clients homes

Kept detailed notes

11/2017- 04/2019 Insurance Policy Processing Clerk – COGNIZANT TECHNOLOGY SOLUTIONS SERVICES LLC, Des Moines, IA

Navigated multiple and dual monitors to process auto insurance claims

Required high attention to detail

Worked efficiently and independently

Followed company policies and procedures

01/2014 – 05/2017 Data Entry Clerk – Iowa Department of Revenue, Des Moines, IA

Temporary/seasonal position during the income tax season

Opened, sorted and scanned incoming mail

Reviewed and keyed information for business and personal tax filings

Processed rent rebates

Education History

Human Services

Associate Degree

DMACC, Des Moines, IA

Occupational Licenses, Certificates and Training

082020 Patient Intake and Billing

DMACC

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