Customer Service Representative
Resume:
Arienna Ross
Orlando, FL
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Concentrix - Orlando, FL
February 2022 to July 2022
• Assist customers with paying off their credit card.
• Make payment arrangements for customers who want to pay credit cards off in the future.
• Assist customers who want to close their account.
• Assist customers to the best of my ability
AT&T Customer Service Representative
AT&T - Orlando, FL
February 2021 to July 2021
• Assist customers with they bills
• Assist customers making payment arrangements
• Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems
• Assist the customer best to my ability
• Help with technical difficulties on their device Call Center Representative/Customer Service
Inktel Contact Center Solutions - Orlando, FL
May 2020 to December 2020
• Assist potential customers in understanding and purchasing products and/or services
• Assist customers in resolving potential product or service related issues
• Troubleshoot technical issues that are related to products and services
• Identify root cause of inquiries by asking probing questions to determine the best solution
• Use client-specific tools to research inquiries, document customer interactions, and issue resolutions
• Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems
• Maintain required product and service knowledge to deliver best in class service
• When needed, serve as a knowledgeable, thoughtful sales consultant for customers Seaworld
Culinary Staffing - Orlando, FL
June 2018 to May 2020
Oversee the daily operation of assigned area, complete opening/closing procedures, ensure safety of all ambassadors, guests and animals; provide exceptional guest service and maintain cleanliness of the parks
• Utilize reservation based systems, assuring that servers have adequate supplies, conducting table touches, and monitoring host stand in designated full service locations
• Develop ambassadors by providing training, feedback and coaching
• Utilize problem solving skills to handle/resolve ambassador and guest concerns/ needs
• Understand and enforce all state/federal regulations, park policies and department procedures
• Communicate clearly and effectively to leadership regarding assigned responsibilities
• Follow detailed recipes and ensure food quality on the service lines
• Operate general food equipment and ensure routine cleaning and maintenance are being completed
• Effectively communicate through e-mail, submit work orders, warehouse orders, track item counts through MICA and track various items in excel/word documents
• Perform other duties as assigned
Education
High school diploma
Jones High School
Skills
• Cashiering
• Culinary Experience
• Guest Services
• Food Preparation
• Kitchen Management Experience
• Customer Service (3 years)
• Call Center
• Typing
• Computer Skills
• Microsoft Office
• Excel
• Food Safety
• Retail Sales
Contact this candidate