Customer Service Data Entry

MAKOUTOU FOFANA

New York, NY 917-***-**** ***.********@*****.*** www.Linkedin.com/in/fofanamakoutou

SUMMARY

Organized and efficient administrator assistant with 5+ years of experience in a fast-paced environment. Proven ability to manage multiple projects simultaneously, meet deadlines, and provide excellent customer service.

Proven track record of cost savings by identifying and implementing efficiencies in operations

Strong problem-solving skills with a focus on finding creative and innovative solutions

Excellent communication skills with the ability to communicate clearly and concisely to achieve business-aligned objectives

SKILLS

Accounting Support

Data Entry Documentation

Customer Service

Schedule Management

Project management

Organization

Task Prioritization

Team Collaboration

Meticulous Attention to details

Financial Management

Confidentially and Data Protection

Communication Vendor

Supply Management

Microsoft suite 365

Zoom

Google Drive

EXPERIENCES

Logistics Associate

ABSOLUTE DELIVERY NEW YORK, NY Nov 2022 – Feb 2023

Logged, processed, and followed up on merchandise authorization shipments in databases

Dispatched information to service providers to schedule freight movement

Managed movement, sorting and loading of supplies to keep deliveries on schedule

Stayed informed of logistics technology advances to apply appropriate solutions and improve processes

Supported logistics department by leveraging existing resources with cost-effective saving

Finance Associate

CHOPT NEW YORK, NY Aug 2022 - Nov 2022

Responsible for orders, processed payments maintained a clean and organized front of house, restocked, answered phones

Most importantly, provided accurate and friendly service

Demonstrated strong interpersonal skills by actively listening to customer orders, clarifying any questions or concerns, and confirming the accuracy of the orders to void miscommunication

Presented a professional demeanor, communicated clearly and politely, and maintained a positive attitude

Proactively managed inventory levels to ensure that the store always had the right number of products in stock

Prepared for the next workday by completing all necessary tasks, such as restocking, inventory, cleaning the work areas and setting up for the next day’s sales

Sales Associate

UPS STORE New York, NY Oct 2019 - Jun 2021

Provided world- class customer service by handling shipping, packaging, returns, and providing information

Processed cash register transactions accurately by entering the correct amount of money into the register and providing customers with accurate change

Received and processed incoming shipments, ensuring that all packages were delivered to the correct mailboxes and that any packages that needed to be dropped off were properly labeled and delivered

Used knowledgeable information about company’s refund and return policy to answer customers questions with empaths and processed refunds and returns quickly and efficiently

EDUCATION

Administrative Professional Certification Grace Institute New York, NY

GED Adult Education Program New York, NY

LANGUAGE

ENGLISH FRENCH MANDINGO

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