Summary

I'm a quick learner and very efficient. I speak two languages fluently English and Spanish. Talking with people is one of my strengths due to my empathy.

Helpful Person committed to making customers feel comfortable and secure. Quick problem solver

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills

Cuatomer Relations

Quick Problem Solver

Bilingual (English and Spanish)

Quick learner

Empathic

Experience

09/2022 - Current

Certified Nursing Assistant, Stonehenge of American fork, American Fork, UT

Answered signal lights, bells or intercom systems to determine resident needs.

Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

02/2022 - Current

CNA, Stonehenge south jordan, Eagle Mountain, UT

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.

07/2022 - 12/2022

Ecom Online Shopping, Maceys, Eagle Mountain, UT

Suggested comparable products to replace out-of-stock items.

Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Secured and stored items until customer pickup.

Listened to customer needs to identify and recommend best products and services.

Maintained positive relationships with grocery store personnel by being consistently professional and friendly.

Satisfied customers with quick, accurate service under tight deadlines.

04/2022 - 12/2022

Cashier, Maceys, Eagle Mountain, UT

Operated cash register or POS system to receive payment by cash, check and credit card.

Accepted cash and credit card payments, issued receipts and provided change.

Answered customer questions and provided store information.

Helped customers find specific products, answered questions and offered product advice.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Trained new team members in cash register operation, stock procedures and customer services.

Learned roles of other departments to provide coverage and keep store operational.

Scanned merchandise using point-of-sale system for accurate purchase totals.

Education and Training

12/2021

High School Diploma

San Idelfonso, Peru Lima

Nursing Assistant

CcCNA, Murray, UT

Fiorella Chaname

801-***-**** • adyl3k@r.postjobfree.com • Eagle Mountain, UT, 84005

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