Objectives

Looking for something that I can use my previous experience and grow further.

Experience

Continuum Global Solutions, Remote

****-****

Customer Service Representative

Was on the Verizon contract

Assisted customers with their accounts such as payment arrangements, new lines or answering questions of their products and services.

TD Bank, Davie, FL

2007-2008

Customer Service

Assisted customers with opening new accounts, or those who were current customers with their existing accounts, applying for loans or looking for options to save.

YMCA, Miami, FL

2005-2006

Supervisor

Assisted students with homework, made sure they were engaging in after school activities until their parents arrived.

Hibiscus Elementary, Miami, FL

2005-2006

Community Leader

Kept record of student absence, visited student’s homes to speak with parents and assist them with their needs so that their children could strive.

L&M Computer Services, Miami, FL

2002-2005

Customer Service Supervisor / Quality Assurance

Managed the customer service department also monitoring their calls making sure that the agents were giving the customers the best service. Trained new agents and managed complaint emails.

International Lifestyles Inc., Hollywood, FL

1994-2002

Sr. Group Account Executive

Managed a department of five agents, booked groups to our hotels, in charge of monthly reports, headed monthly sales meetings monitoring our progress, and assisted customers with complaints.

State Attorney’s Office, Fort Lauderdale, FL

1988-1993

DUI Case Manager

Assisted State Attorney with the filings making sure that cases were on the docket in time, filed away cases and made monthly reports.

Education

Hallandale High School Graduate

Sheridan Vocational Graduate

Broward Community

Argosy University Graduate

Languages

Speak, read, and write in Spanish

Certifications

Notary

References

Upon request

Contact this candidate