Customer Service Representative
Resume:
Sonja Romero
***** ****** ***** **, ******, LA **785
*****.*.******@*****.***
Objective
A position where I can utilize acquired knowledge and experience with an organization offering opportunity and stability.
Experience
Cox Fleet Service- Baton Rouge, LA NOV-2018/AUG-2021
Fleet Coordinator
Scheduling 275 plus units for maintenance
Paying out vendors
Scheduling outside vendors for repairs
Inbound/outbound calls
Combining monthly payments to vendors
ABC Baton Rouge/American Auto Auction- Baton Rouge, LA AUG-2016/OCT-2018 GSA Marshalling Coordinator
Document new vehicles
Schedule 35 plus appointments per week
Prepare invoice billing
Inbound/Outbound calls
Redemption Coordinator
Work closely with major Lienholders
Prepare Lienholder documents for customers
Schedule 15 plus customers weekly
Document payments received
Freeway-Affirmative Insurance Baton Rouge, LA JUN-2013/May-2016 Salvage Specialist
Processing daily accountability reports
Process claims in a time efficient manner
Document all transactions and follow up to ensure completions
Work closely with other departments to ensure satisfactory customer service
Prepare total loss documents for the sales at auction
Submit title documents to the state for transfer into the name of the legal owner
Direct Insurance- Baton Rouge, LA FEB-2011/JUNE=2013
Customer Service Representative
Receive inbound calls from customers regarding policy
Provide potential customer with insurance quote
Process customer payment
Document all calls in data base regarding customer inquiry
Direct Insurance- Baton Rouge, LA JAN-2000/FEB-2011
Salvage Specialist
Processing daily accountability reports
Process claims in a time efficient manner
Document all transactions and follow up to ensure completions
Work closely with other departments to ensure satisfactory customer service
Prepare total loss documents for the sales at auction
Submit title documents to the state for transfer into the name of the legal owner
Approve files for payment to the lien holder for the total loss
Education
Belaire High School Baton Rouge Graduated 1986
Skills
Defining Leadership
Presentation Skills
Communications Skills
Coaching & Mentoring
Problem Solving
Conflict Managements
Effective Meetings
Contact this candidate