Customer Service Account Executive
Resume:
ROBERT PAUL GUNTER
********@***.***
Dailey WV 26259
SUMMARY: Communications and management professional with over 30 years experience in sales, supervision, operations, marketing and writing, seeks entry-to-mid-level position with significant, expandable portfolio of responsibilities impacting corporate objectves.
EDUCATION: San Jose State University, San Jose, CA
Bachelor of Science, Economics 1991
EXPERIENCE: TRG, Inc., LLC dba IBEX Global Solutions, Elkins WV/Beckley WV
Customer Service and Sales Agent 2014 - Present
Resolve customer billing, technical, service and sales concerns for
diversified Telecommunications Service Providers and cross-sell
additional Voice, High Speed Internet, Cybersecurity, Streaming
Content and Satellite and Internet TV Subscriptions to residential
consumer markets.
WESTAT, inc., Rockville MD
Field Interviewer 2013 - 2014
Conducted scripted, in-home computer-assisted research interviews
with targeted survey respondents for federal CDC tobacco study.
UPS, Inc. (formerly United Parcel Service), San Bruno, CA
Operations Supervisor, 2002 - 2013
Led, trained, coached, monitored and held accountable teams
of up to 12 hourly package handlers (load, unload and sort) to
achieve hub operations objectives for safety, quality and
performance in automated package freight hub facility.
Snyder-Newell Direct Marketing Services, Inc.,
South San Francisco, CA/Hayward CA
Senior Account Executive 1998 - 2004
Completed sales cycle and directed administrative, data processing,
print, assembly and operations departments to conduct print and
direct mail marketing fulfillment for corporate clients.
Activities/Interests:
Middle school volunteer (7 years). Started a small business (1989 - 93)
Hiking, cooking, music, community service. Seek further technical education
(References available upon request)
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