Melanie Richardson

SOFTWARE ADMINISTRATION

Tulsa, OK 74135

adykyg@r.postjobfree.com +1-918-***-****

Software Administration, CUSTOMER SERVICE, CLERIAL

Authorized to work in the US for any employer

Work Experience

Customer Service Representative, Sykes

Sykes Enterprises, Incorporated - San Diego, CA

May 2019 to Present

Responsibilities

Taking incoming calls

Accomplishments

BETTER CSR SKILLS TYPING BETTER ACTIVE LISTENING

Skills Used TYPING

Tech Support Agent

Sykes Enterprises, Incorporated - Colorado Springs, CO

Present

Taking inbound calls,Assists Customer with tech issues data entry

Shift Supervisor

Williams-Sonoma, Inc. - Tulsa, OK May 2020 to May 2021

•Taking inbound calls

•Resolving escalation Issues

•

CSR/Sales

Tulsa World Newspaper July 2007 to June 2009

Education

Diploma

Wright Career College - Tulsa, OK

May 2011 to March 2012

Diploma

McClain High School - Tulsa, OK May 2000

Skills

•Telemarketing

•Journal Entries

•Accounting

•Outbound Sales

•Account Reconciliation

•General Ledger Reconciliation

•Accounts Payable

•Customer service

•Office Management

•QuickBooks

•Accounts Receivable

•Microsoft Office

•Microsoft Outlook

•Data Entry

Assessments

Personality: Sales Fit — Proficient

December 2019

Assesses personality traits that are important for sales roles.

Full results: Proficient

Filing & Organization — Familiar

October 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules.

Full results: Familiar

Data Entry: Accuracy — Highly Proficient

September 2019

Entering data quickly and accurately Full results: Highly Proficient

Scheduling — Familiar

October 2018

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules. Full results: Familiar

Customer Focus & Orientation — Familiar August 2020

Responding to customer situations with sensitivity

Full results: Familiar

Technical Support: Customer Situations — Proficient

August 2020

Responding to technical support situations with sensitivity

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

•Excellent typing skills 45 words per minute

•Excellent communication skills, both oral and written

•Produced a variety of office documents such as memos, letters, and reports using Microsoft Word

•Microsoft Word, Excel, PowerPoint, Access

•Ability to understand and perform a variety of basic accounting procedures

•Trained in general accounting practices including general ledgers, journal entries, trial balance,ledger sheets and payroll

•Provide customer service for variety of products

•Received inbound customer calls and made outbound sales calls

•Scheduled appointments

•Excel at completing sales

Contact this candidate