Administrative Assistant Restaurant Manager

MARIALUISA ZEGARRA

***** ******* **** **. **********, FL *************@*****.*** cell: 407-***-****

SUMMARY OF QUALIFICATIONS

Excellent verbal and written communication skills

Highly motivated individual with ability to successfully perform under pressure, detail oriented and highly organized

Language Skills—Fluent in English, Spanish written and conversational

CORE COMPETENCIES

Administrative Assistant. Training, Quality Assurance, Leadership and Development (US and International)

Kitchen Management, Inventory Management, Ordering and Safety

Problem Solving and Decision Making. Outstanding Customer Care

Hospitality Oriented—Maintain guest-first mentality and high employee morale

EDUCATION

ESOL Certificate, Seminole Community College

Bachelor of Arts in Tourism and Hospitality, San Martin de Porras University

Certificate of Hospitality Management, Montemar Institute

EXPERIENCE

United Medical Corporation, Behavioral Outpatient Services, Administrative Assistant Aug 2018 - Present

Develop and handle all Administrative duties assigned, greeting, directing phone calls, memos

Travel Accommodation arrangements for corporate team members, clients and patients to excellence

Office management, ordering and maintaining supplies and office equipment updated and inventory

Organize and schedule meetings, handle patient satisfaction surveys and sensitive information as well

SeaWorld Parks and Entertainment, Catering Front of the House/Back of the House July 2016 - Oct 2019

Assist in organizing and serving catering events with prep, cooking and set-up for private parties

World of Beer Chelsea, Kitchen Manager Jan 2015 - Jun 2016

Supervise food, chemical and linen orders/inventory

Actively manage all accounts receivable and payable, employee payroll and vendor checks

Manage relationships with vendors via meetings, phone conferences and email

I&JC Corporate, EPCOT Center at Walt Disney World Resort, Sales Representative. May 2012-Aug 2015

Support management team in employee conflicts, successfully running shifts, guest situations

Sales and special events for high-end fashion shoppers at name brand stores or kiosks within WDW properties

Walt Disney World Resort, Cook 1-Kitchen Supervisor Sep 2010 - Dec 2015

Follow directions of Chef and Sous Chef to successfully operate a multi-concept kitchen for a high-volume resort

Oakmont Village, Sous Chef Mar 2008 - Sep 2010

Prepare daily, from-scratch, menu items for lunch, dinner and special events as needed

Inventory kitchen and food items for the property, make food orders and control costs and expenses

Radisson University Hotel, AM. Restaurant Manager Dec 2006- Mar 2008

Health and safety procedural responsibilities, including sanitation and cleanliness training

Assume duties of Restaurant Manager in managerial absence

Oversee daily opening of the restaurant and staff while operating room service and cash handling

Embassy Suites Altamonte Springs, Complimentary Restaurant Manager May 2002 - Nov 2006

Respond professionally and considerately to a high volume of requests requiring proper protocol, STODs, handling difficult guest situations and providing personalized attention

Prepare daily service and supervise food production according to hotel occupancy and guest requests

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