Sharon Guice P.O. Box *** Fairfield, CA ***** Phone 707-***-**** or 707-***-**** E-mail: adykw7@r.postjobfree.com

Job Objective: Interested in obtaining employment that allows me to utilize my skills and learn new things. I am responsible, dependable, self-motivated, and a team player.

Experience: Imaging Support Specialist

NORTHBAY HEALTHCARE - Fairfield, CA April 2023 to Present

• If applicable, obtain billing documentation and authorizations for all patient imaging exams, schedule exams for multiple diagnostic modalities. Input all patient demographics into facility information system, if patient has not been a prior patient.

• Organizes and distributes paper flow among facility staff. Answer multi-line phone and route calls accordingly.

• Inputs updates and/or changes to daily/weekly schedule and patient record. Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing.

• Maintains knowledge of HIPAA laws/forms. Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints.

• Exhibits excellent customer service to patients, families and other staff.

• Schedules diagnostic imaging studies per physician orders and protocols.

• Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

• Interview patients or their representatives to identify problems relating to care.

• Maintain knowledge of community services and resources available to patients. Refer patients to appropriate health care services or resources.

• Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

• Explain policies, procedures, or services to patients using medical or administrative knowledge. Advanced Medical Support Assistant/ DOD/Veteran Affairs 7/14-04/23 Mather, CA / Travis AFB, CA

• Swiftly able to adapt to different departments, Neurosurgery, Heart Lung and Vascular, Urology, Mental Health, Cardiology, Oncology, R.O.I., Special Clinic.

• Schedule Patients for Appointments, Follow-up, Pre-Op, Post Op, Degas, Scan Consents, Enter Medication Information, Scan Records, Upload Documents into iPACS.

• Enter surgery info in S3 System, Vista, CPRS, CHCS, Neuro-Monitoring, Brain Lab, Enter Prosthetics for payment, Excel Spreadsheet, from Essentris extrapolate data, consults open and Administrative Close, scan notes, send encryption email with electronic communications.

• Release Of Information (ROI) answer phones, paperwork, help VETS fill out paperwork, scheduling appointments

• Initialize and cultivate rapport with veterans, active and their family member, DOD personnel and their family in person and telephonically

• Verify Patient/Family to protect HIPPA

• Research and provide patients with accurate answers concerning consults, appointments, medication, labs, x-rays, pre- and post-surgery questions

• Monitors the status and progress of work, day to day adjustments in

• with established priorities

Etc. (Time Keeping, Consults Reports, View Alerts, Emails, and RSVP Letters, Travel, Voucher).

• Convey information via telephone, email, instant messaging, texting person, and to staff, in response to inquiries regarding appointments

• Enter, manipulates, and retrieves information and data from Vista, CHCS and CPRS to schedule patient accordingly

• Great working knowledge of all computer based programs – CPRS/VISTA/CHCS/ ALTA/S3/INTRANET/OUTLOOK

• Retrieve and respond to calls, voice messages, and e-mails promptly

• Maintain patient’s records, either electronic or paper, according to regulation ensuring each entry contain proper patient and health care proper identification.

• Review Medical Records Chart for better patient understanding

• Utilize people skills when working with veterans, active military, doctors, nurses, staff, other departments, pharmacy, primary care, other outside agencies.

• Keen Ability to work with Doctors, Nurse’s, Staff, Clerk & other staff to accomplish common goal.

Abbott Nutrients/Administrative Assistant 6/13-09/13 Fairfield, CA.

• Assisted with inspections and prepared work orders

• Trained Personal on proper paperwork and business procedures

• Operated office equipment i.e.: Fax machine, copier, multi-line phones

• Scheduled and cancelled appointments

• Created charts and graphs through Excel Spreadsheets

Solano County Health Service 10/90-10/07 Fairfield, CA.

• Scheduled and canceled appointments, answered multi-line phones using a switchboard system

• Data entry, 10 Key by touch, worked in MS Word and Outlook, and created spreadsheets using Excel

• Greeted customers, directed clients to appropriate departments and set up emergency appointments

• Maintained paper files and records through electronic filing

• Ordered and inventoried office product, scheduled conference rooms and ran weekly county reports.

Formal Education: Vallejo High School Diploma 1980-1984

Solano College General Ed 1986-1986

Computer skills / Outpatient experience: VSE, CPRS, VISTA, MHS Genesis, Rev Cycle, Cerner, Radiology VA iPacs, Armed Forces Health Longitudinal Technology Application (AHLTA), Essentris Patient Control (inpatient), Composite Healthcare System (CHCS), Intellispace Picture Archiving and Communication System (iPACS), Veterans Integrated Systems Technology and Architecture (VistA), Computerized Patient Record System (CPRS), Word processing, data entry, computer maintenance, printing, copying, faxing, filing, IBM compatible computers, MS Windows operating systems, Word, Excel, Typing, internet research

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