Customer Service Representative

DAVID JOHNSON

Chicago, IL ***** 773-***-**** adykw4@r.postjobfree.com

Professional Summary

Customer-focused, visionary-thinking Team Lead with over Ten years of experience in cultivating relationships, creating marketing campaigns, and growing profit channels. Experienced with clear communication. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.

Skills

●Inventory, Strategic selling, Team Management

●Problem resolution/ Relationship Development

●POS/POA

Work History

Team Lead, 10/2019 to 12/2020

Market Source, INC – Alpharetta, GA

●Answered customer questions on various plans, carriers and packages based on individual needs

●Developed, implemented, and enhanced employee targets and operational policies to promote productivity and strengthen team performance

●Maintained focus during busy times and delegated tasks to employees to keep business running smoothly

Customer Service Representative, 02/2017 to 09/2017

Walgreens – Chicago, IL

●Restocked, arranged, and organized merchandise in front lanes to drive product sales

●Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers

●Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Porter/Lunchroom Attendant/Floor Technician, 02/2006 to 02/2016

Chicago Public Schools – Chicago, IL

●Operating POS system •Janitorial •Server/Food prep •Cook (as needed) •Receive deliveries/inventory

●Sanitized high-traffic areas and equipment with approved cleaning supplies

Education

High School Diploma: 1998

Lucy Flower High School - Chicago, IL

Certificate of Completion: Security and Protective Services, Armed/Unarmed/FOID card obtained.2014

The Security Training Center - Chicago, IL

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